Sales Associate
Location Charlotte Douglas International Airport [5501 Josh Birmingham Pkwy, Concourse C, Charlotte, NC 28208]
Reports to Supervisor, General Manager
Status Full-Time and/or Part-Time
Schedule Guidelines 20-40 hours per week. Varied shifts including nights, holidays, and weekends. Must be available during peak sales times at their locations.
Badge Required Yes
License or Certification No
Position Summary
The role of the News 2 U Sales Associate is strategic, enthusiastic, and â€sales driven' within a fast-paced environment. Responsible for achieving or exceeding budgeted sales and controllable expense goals. Ensure that all internal and external customers receive exemplary customer service and receive a positive store/brand experience. Schedule flexibility is key; this position is based in an airport and will require availability to work varied shifts (beginning before 8:00am and ending after 8:00pm), holidays, and weekends.
DUTIES
Customer Experience
Proactively acknowledge, greet and assist customers within a timely manner
Develop strong customer relationships
Recommend additional and/or alternative purchase choices
Maintain a role as an active sales floor associate to obtain firsthand knowledge of clientele behaviors
Inspire the customer to buy, celebrate the purchase, and create a lasting positive impression of the store/brand
Anticipate clientele preferences during holiday and normal travel
Analyze every aspect of bestsellers and ensuring that bestsellers reach their full potential
Build and maintain internal and external customer satisfaction
Operations
Meet and exceed personal and team sales goals
Replenish inventory and stock
Handle cash and credit card transactions
Manage the register in accordance with POS guidelines
Discourage shoplifting activities by constantly keeping a vigilant eye
Provide accurate product information
Enhance product knowledge utilizing available resources
Ensure the store maintains its excellent visual presentation
Expedite merchandise to the selling floor
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