Sales Associate Lead

POSITION SUMMARY

Retail Lead is an experienced sales associate who possesses the skills and has demonstrated ability to ensure the smooth running of the retail sales floor. Principal responsibility is maintaining a highly positive customer experience through interactions and transactions with customers in our store as well as our staff. This includes a depth and breadth of product knowledge, the ability to transfer that knowledge in a sensible fashion, willingness to assist customers with their needs or problems, a solid working knowledge of the POS system, and the ability and willingness to direct and supervise other sales associates to elevate the overall level of customer service that we provide to our customers. Retail Lead will also be asked to do any number of following: merchandising, totaling of daily receipts, receiving product, processing warranty returns, general store maintenance, opening and closing the store, restocking, placing special orders, attending trade shows, assisting with purchasing/assortment decisions, and placing orders for store merchandise.

As this is a retail position, some weekend and holiday shifts may be required.

QUALIFICATIONS

Education

Required:

High School Diploma

Work Experience

Required:

6 months of retail sales

Preferred:

1-year retail sales in an outdoor specialty store

Skills and general experience

• A current or previous retail employee with 6 or more months of experience:
• Excited about retail and thrive in a fast-paced environment.
• Motivated to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Able to work a flexible schedule to meet the needs of the business, including holiday, evening, overtime, and weekend shifts.
• Excellent customer service skills with the ability to effectively interact with customers and your team to meet goals.
• Basic to Intermediate knowledge of computer systems, typing skills, merchandising experience, understanding of sales techniques, product knowledge, knowledge of and/or participation in climbing and backcountry skiing.

PHYSICAL REQUIREMENTS

General physical requirements: Light Work

Visual acuity requirements: Close inspection, clerical

Motion and sensory requirements: Climbing, skiing, stooping, lifting, fingering, listening, talking, standing, and reaching.

Physical working conditions: Inside environment

ESSENTIAL FUNCTIONS

• Assist customers with appropriate information, advice, and service.
• Ensure a high-level customer experience; maintain an atmosphere and environment that is cordial and professional, including directing and supervising sales associates in support of these objectives.
• Supervise the completion of daily tasks within the lead role.
• Assist customers at the Point of Sale (POS), including the accurate entry of merchandise, payments, and customer details.
• Resolve problems involving customer relations and customer satisfaction.
• Assist customers with rental/demo equipment.
• Stock and merchandise inventory on the sales floor.
• Responsible and authorized to place special orders for customers.
• Resolve problems with vendors and suppliers.
• Open and close the store in the absence of store manager or assistant store manager.
• Receive merchandise into the store once orders have been placed.

Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.