Retiree Benefits Member Support Representative

We are seeking a Retiree Benefits Member Support Representative to travel to various locations across the country and provide in-person support to retirees. Provide knowledgeable support across Trust retiree benefit plans, including MAPPO, TCN, ECP, BCN, BCNA, and MOTN MAPPO .

Retiree Benefits Member Support Representative
Remote - 100% Travel
Pay Rate - $30/HR with 2 weeks PTO and contribution towards healthcare 
W2 Contract

Position Overview
We are seeking a Retiree Benefits Member Support Representative to travel to various locations across the country and provide in-person support to retirees. This individual will represent our company at meetings and events, helping members understand their benefit coverage, billing questions, and claims-related concerns.

Key Responsibilities

• Travel to member meetings and events at various locations across the country.
• Assist retirees with questions related to benefit coverage, billing, and claims.
• Provide knowledgeable support across Trust retiree benefit plans, including MAPPO, TCN, ECP, BCN, BCNA, and MOTN MAPPO.
• Direct claims issues and escalations to the appropriate team or contact for resolution.
• Professionally represent company during retiree meetings, presentations, and events.
• Present benefit information and answer member questions in a clear, easy-to-understand manner.
• Provide strong customer service and guidance to retirees during meetings.
• Assist with transporting materials and preparing informational resources for events.
• Set up tables, displays, and promotional materials prior to meetings.
• Ensure materials are organized and events are prepared to begin on time.

Required Qualifications

• Knowledge of Trust retiree benefits, including MAPPO, TCN, ECP, BCN, BCNA, and MOTN MAPPO.
• Experience answering billing and benefit coverage questions.
• Ability to identify claims issues and route escalations appropriately.
• Strong customer service and member support skills.
• Comfortable presenting information and speaking in front of groups.
• Professional communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability and willingness to travel regularly throughout the country.

Preferred Qualifications

• Previous experience supporting retirees or health plan members.
• Experience coordinating meetings, events, or informational sessions.
• Experience setting up informational booths, tables, displays, or meeting materials.

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