Project Coordinator

This role will partner closely with Transformation Leads, People Systems, People Technology, and CIT teams to coordinate projects, gather requirements, document business needs, track execution, and help drive successful implementation of strategic enhancements. The ideal candidate is highly organized, comfortable working across technical and business teams, and experienced in coordinating cross-functional projects from intake through deployment.

Job Title: Project Coordinator
Location: Austin, TX
Duration: 12 months

Position Summary
The Project Coordinator will support the delivery of People Team transformation initiatives focused on AI enablement, automation, digital experiences, operational excellence, and knowledge management. This role will partner closely with Transformation Leads, People Systems, People Technology, and CIT teams to coordinate projects, gather requirements, document business needs, track execution, and help drive successful implementation of strategic enhancements.
The ideal candidate is highly organized, comfortable working across technical and business teams, and experienced in coordinating cross-functional projects from intake through deployment.

Key Responsibilities
Project Coordination & Delivery

• Coordinate multiple transformation and enhancement initiatives simultaneously.
• Develop and maintain project plans, timelines, risks, dependencies, and status reporting.
• Facilitate project meetings, working sessions, and stakeholder reviews.
• Track project milestones and ensure follow-up on action items and deliverables.
• Escalate risks, blockers, and resource constraints to project leadership.

Business Requirements & Process Improvement

• Partner with business stakeholders to gather and document requirements.
• Assist with development of Business Requirements Documents (BRDs), process flows, use cases, and solution recommendations.
• Help identify opportunities for automation, simplification, and improved employee experiences.
• Support testing, validation, and deployment readiness activities.

AI, Automation & Digital Transformation

• Support initiatives focused on GenAI agents, workflow automation, digital assistants, and employee self-service experiences.
• Coordinate activities between business stakeholders, technical teams, and vendors.
• Help track enhancement backlogs, prioritization decisions, and release schedules.
• Monitor implementation progress and adoption metrics.

Cross-Functional Partnership

• Work closely with People Systems, People Technology, CIT, GPS, and COE partners.
• Coordinate requirements reviews, design discussions, testing activities, and implementation planning.
• Ensure alignment across business, process, and technology teams.

Knowledge Management & Operational Excellence

• Support knowledge governance and content improvement initiatives.
• Coordinate efforts to organize SOPs, process documentation, fulfillment guidance, and operational materials.
• Help establish standards and processes that improve operational consistency and scalability.
• Drive documentation and project artifact management.

Portfolio Reporting & Governance

• Maintain project dashboards and status updates.
• Prepare leadership-ready presentations, summaries, and executive communications.
• Support governance reviews by providing project metrics, progress updates, risks, and key decisions.
• Track project outcomes against defined success measures.

Preferred Qualifications
Experience

• 3-7 years of experience in project coordination, project management, business analysis, or operational transformation.
• Experience supporting technology, HR, digital transformation, or process improvement initiatives.
• Experience working with cross-functional teams and managing competing priorities.

Skills

• Strong project planning and organizational skills.
• Ability to create BRDs, process maps, and business documentation.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and follow-through.
• Comfort working with technical teams and translating business needs into actionable requirements.
• Experience preparing executive-level updates and presentations.
• Preferred
• Experience supporting AI, automation, ServiceNow, Workday, or digital transformation initiatives.
• Knowledge of Agile, project management methodologies, or continuous improvement practices.
• Experience using project management and collaboration tools such as Jira, Azure DevOps, ServiceNow, Smartsheet, or Microsoft Planner.
• Exposure to HR, People Operations, Payroll, Benefits, Employee Experience, or shared services environments.