Program Director Hospice

The Hospice Director will provide overall leadership for their hospice agency operations, with a focus on growth, external market relationships, financial management, customer service and quality care delivery. At Crossroads Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

Overview:

Crossroads Hospice is looking for a Program Director to oversee our Hospice Program in Memphis! The Hospice Director will provide overall leadership for their hospice agency operations, with a focus on growth, external market relationships, financial management, customer service and quality care delivery.

 

As the Hospice Program Director, you will take on a dynamic role in overseeing and administering all aspects of our day-to-day operations. You will work closely with established goals, objectives, policies, and regulations of our esteemed company. Your responsibilities will include ensuring compliance with all hospice-specific regulations, laws, and policies, including those related to Medicare/Medicaid matters. Under the guidance of senior management, you will expertly manage the affairs of our local office, making a significant impact on the lives of patients and their families during difficult times.

 

Who we are:

At Crossroads Hospice, we take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Crossroads Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

 

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future
• Hands-on Clinical Onboarding Program to ensure you have a smooth transition into our team

Responsibilities:

• Forge Strong Connections: Partner with our Liaisons to foster good working relations with physicians, hospitals, nursing facilities, and more. Together, we'll extend our reach and help even more people!
• Build the Dream Team: Employ qualified colleagues and ensure adequate colleague orientation, training, education, and evaluation. Together, we'll grow and thrive!
• Be the Backbone of Excellence: Organize and supervise the administrative functions of the hospice program and overall local operations. Your skills will keep us running smoothly!
• Compliance Champion: Maintain compliance with applicable laws and regulations and implement corrective action if needed. Your attention to detail will keep us on the right track!
• Lead with Purpose: Take charge of the day-to-day management and operations of the hospice program. Your leadership will drive us toward success!
• Policy Implementer: Make a difference by implementing the policies and procedures approved by the governing body. Your commitment will shape our future!

Qualifications:

• Bachelor's degree in nursing, health care, or business administration preferred.
• Minimum of two (2) years' experience in health care management, home health, hospice, or related health programs required.
• Two (2) years of hospice experience required with intimate knowledge of Medicare/Medicaid and Department of Aging and Disability Services regulations.
• Operations and/or Sales Leadership experience required
• Demonstrated ability to develop and maintain relationships in the communities served as well as within a company.
• Skilled at establishing/maintaining working relationships with key staff, marketing contacts, and clinical staff to ensure the thorough understanding of Hospice Mission and services.
• Experience in analyzing processes, improvement planning, supporting change, and effectively managing priorities in a fast-paced environment.

$90,000 - $125,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.