| Location | Knoxville, TN |
Reporting to the Assistant Director of the Leadership, Strategy, & Supply Chain Division, the primary responsibility of this position is general program support leadership to include overseeing and supervising program operations and delivery, with a secondary role for relationship development with student participants and corporate partners. This position will work with other program coordinators to support all student services and program delivery aspects of degree and non-degree course offerings within Graduate & Executive Education, including building and enforcing processes, and administrative support associated with all student services and program delivery aspects. Additionally, marketing strategy, recruiting and budgeting are part of this role. Program operations and delivery includes planning and coordinating team efforts with the collaborating institutions for the off-campus residency periods, both domestically and internationally. Some domestic travel will be required.
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
Required Qualifications
Education/Experience:
Associate''s degree in business, education, or related field plus 2 years professional experience OR Bachelor''s degree in business, education, or related field plus 1 year of professional experience
Requires professional experience in an administrative or project management role
Knowledge, Skills, Abilities:
Knowledge of academic program structure, delivery, and processes (e.g., curriculum development, student assessments)
Knowledge of project management methodologies, event planning, logistics and coordination
Strong understanding of customer service principles in an academic or professional setting.
Proficient in managing multiple projects simultaneously, ensuring deadlines are met, and maintaining a structured approach to task prioritization.
Excellent oral and written communication, ensuring clear, concise, and effective exchange of information with all stakeholders.
Data gathering and analysis to assess program performance, identify areas for improvement, and implement necessary changes.
Strong attention to detail; commitment to customer service; adaptability; cultural sensitivity; ability to communicate with different types of individuals including executives, faculty and corporate customers.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Education/Experience:
Associate''s degree in business, education, or related field plus 4 years professional experience OR Bachelor''s degree in business, education, or related field plus 2 years professional experience
Professional experience in higher education or an educational setting
Knowledge, Skills, Abilities:
Knowledge of higher education institutions and administration
Work Location:
Compensation and Benefits:
Application Instructions:
To express interest, please submit an application with the noted below attachments.
About The College/Department/Division
Haslam offers highly ranked master's programs in multiple fields. The U.S. News and World Report 2024 Best Graduate Business Schools specialty rankings placed Haslam's Supply Chain Management graduate coursework at No. 3 among public institutions and No. 4 nationally, and the Business Analytics graduate coursework made its first appearance in the ranking, debuting at No. 15 among publics and No. 38 overall.
Our master's programming offers students highly ranked curriculum taught by industry experts coupled with networking opportunities and practical experience. A master's degree from Haslam is the next step in advancing your career and becoming an industry leader.
In addition to its highly ranked degree programs, Haslam also offers enriching non-degree Executive Education programs intended to educate, empower and advance established business professionals.
Haslam offers Executive Education courses in supply chain management, aerospace and defense, healthcare and leadership and strategy. Taught by highly regarded instructors who are experts in their respective fields, the Executive Education courses instruct professionals in specific corners of the business world, like healthcare leadership, and in specific professional goals, such as becoming a high-ranking executive.
Academic & Organizational Management/Day-to-Day Program Operations
Provide comprehensive support for degree and non-degree programs, ensuring the seamless delivery of academic services, events, and experience for all stakeholders and ensuring that budgets are adhered to per the Assistant Director''s contractual delegations.
This role will effectively manage all logistics, communication and technology for the academic program(s):
Registration & Program Management: Oversee student participant registration, matriculation requirements, and the graduation/program completion process, ensuring all academic milestones are met for student participants.
Faculty and Student Participant Communication: Manage weekly communications to ensure clear and timely updates to both student participants and faculty, promoting a positive and productive academic environment.
Department Collaboration: Coordinate all logistics requests with Event Services, DART, vendors, and parking teams to coordinate logistical needs for academic events and activities, ensuring all aspects are handled smoothly and efficiently.
Financial Aid & Billing Support/Records and Fee Management:
Assist with financial aid initiatives, address billing inquiries, and process necessary documentation to support participant financial needs.
Oversee student participant records management, fee payments, and ensure that all processes are completed in a timely and accurate manner.
Technology & Virtual Learning Support:
Canvas Platform Oversight: Coordinate faculty and student participant on-boarding maintaining a continuous flow of relevant materials, communications, and resources.
Manage the delivery of virtual classes and meetings via platforms like Zoom, Microsoft Teams, and other Microsoft Suite tools. Ensure that recordings are properly managed, providing a seamless and effective technological experience for all stakeholders.
Academic Support & Service Excellence
Interdepartmental Relations & Event Services
Academic & Organizational Management/Day-to-Day Program Operations
Provide comprehensive support for degree and non-degree programs, ensuring the seamless delivery of academic services, events, and experience for all stakeholders and ensuring that budgets are adhered to per the Assistant Director''s contractual delegations.
This role will effectively manage all logistics, communication and technology for the academic program(s):
Registration & Program Management: Oversee student participant registration, matriculation requirements, and the graduation/program completion process, ensuring all academic milestones are met for student participants.
Faculty and Student Participant Communication: Manage weekly communications to ensure clear and timely updates to both student participants and faculty, promoting a positive and productive academic environment.
Department Collaboration: Coordinate all logistics requests with Event Services, DART, vendors, and parking teams to coordinate logistical needs for academic events and activities, ensuring all aspects are handled smoothly and efficiently.
Financial Aid & Billing Support/Records and Fee Management:
Assist with financial aid initiatives, address billing inquiries, and process necessary documentation to support participant financial needs.
Oversee student participant records management, fee payments, and ensure that all processes are completed in a timely and accurate manner.
Technology & Virtual Learning Support:
Canvas Platform Oversight: Coordinate faculty and student participant on-boarding maintaining a continuous flow of relevant materials, communications, and resources.
Manage the delivery of virtual classes and meetings via platforms like Zoom, Microsoft Teams, and other Microsoft Suite tools. Ensure that recordings are properly managed, providing a seamless and effective technological experience for all stakeholders.
Academic Support & Service Excellence
Interdepartmental Relations & Event Services