Program Assistant: Customer Programs

This role supports programs that implement backup power solutions for residential and non-residential customers in the high fire threat district, including the customer engagement, database management, vendor management and compliance/regulatory reporting. High Level Overview: This role supports programs within the Wildfire Mitigation Program (WMP) which is part of the General Rate Case (GRC) and regulated by CA Office of Energy Safety (OEIS) and the CPUC.

Program Assistant Customer Programs
Pay Rate $40.00/hour to $54.61/hour
Duration One year
Location San Diego, CA - On site: Monday, Tuesday, Wednesday, Thursday, On site or remote: Friday

Top 3 qualities:
1. Demonstrated Project Management strengths (i.e., organized, planful, resourceful, action-oriented)
2. Detail-oriented when dealing with data, tracking, reporting, and program material development
3. Collaborative and flexible with peers and leaders across the division

High Level Overview: This role supports programs within the Wildfire Mitigation Program (WMP) which is part of the General Rate Case (GRC) and regulated by CA Office of Energy Safety (OEIS) and the CPUC. This role supports programs that implement backup power solutions for residential and non-residential customers in the high fire threat district, including the customer engagement, database management, vendor management and compliance/regulatory reporting. This role supports the team and program partners to effectively operate, improve and report on program parameters.

Day to Day:
" Manages small to medium-sized projects within the department.
" Manages and coordinates all activities leading to the successful completion of projects including project scoping, timelines, cost estimates, design and vendor management.
" Develops and maintains parameters for project requirements, including implementation plans, procedures, handbooks, product market analysis
" Develops, maintains and enhances program data and reporting, leveraging multiple internal data sources and utilizing modern data technology tools and practices
" Responds to customer inquiries to inform on program information, and verifies customer eligibility information.
" Provides direction to contractors, consultants, and project teams.
" Coordinates procurement activities for project-related materials and services, ensuring compliance with established guidelines.
" Identifies and escalates potential risks or issues impacting project timelines or deliverables to the appropriate stakeholders.
" Monitors project performance metrics and prepares status reports to ensure progress aligns with established timelines, budgets, and quality standards.
Education - Bachelor's degree required

Description:
Level III: 5-8 Years of Experience. Support daily operations of assigned programs. Maintain program documentation and records. Coordinate meetings and prepare agendas. Assist with budget tracking and reporting. Respond to inquiries from stakeholders. Update program databases and spreadsheets. Help organize program-related events. Prepare materials for training and outreach.



Benefits:
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.