Program Administrative Assistant

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as a Program Administrative Assistant. In this role, you'll provide vital administrative support that ensures the efficient operation of our substance use disorder program while assisting individuals in accessing critical services.

What You'll Do:

• Welcomes individuals served and visitors to the facility.
• Completes the intake process by gathering demographic information, insurance verifications, completion and review of intake documents ensuring signatures and other pertinent information is completed.
• Alerts clinical and nursing staff of admission and schedule.
• Answers incoming calls and directs to other staff as appropriate.
• Maintains daily scanning of individual toxicology screens, transfer documents. last dose verification, take home bottle forms, etc.
• Coordinates referrals with clinical staff for ongoing treatment; interacts in an effective manner with agencies.
• Collects payments/copayments by accurately receiving and recording payments from individuals served in a timely and consistent manner.

• High School Diploma or GED (required)
• Bilingual (English/Spanish) (required)
• 1-year prior experience providing administrative/secretarial
• Knowledge of Excel, Word, and other Microsoft products
• Proficient in use of all office equipment (copier, fax, PC, printers, and scanners)
• Must have familiarity with Internet, word processing, and email systems
• Ability to understand, empathize, and work with individuals recovering from substance misuse, dually diagnosed and/or methadone-maintained population