PMO Analyst

Job Title: PMO Analyst
Pay Rate: $41.94
Location: 400 Park Commerce Rd., Greenville, SC (Fully Onsite)
Duration: 5-month contract, M-F, full-time (40 hours); W2
Strong opportunity for extension or conversion depending on business needs and performance!
Health Benefits: Medical, Dental, Vision

Job Responsibilities:

• Develop, maintain, and deploy centralized PMO dashboards that provide leadership with real-time visibility into global project health, milestone progress, critical path performance, delivery timelines, and portfolio status.
• Manage ServiceNow Strategic Portfolio Management (SPM) as the authoritative source of truth for the global project portfolio by maintaining accurate project, resource, milestone, and financial data.
• Perform regular audits of ServiceNow SPM data to ensure data integrity, accuracy, and compliance with established PMO processes.
• Monitor project delivery performance, including milestone completion, Original Promise Date (OPD) adherence, project lifecycle performance, and overall portfolio health.
• Develop and maintain KPI reporting to support operational performance, project execution, and leadership decision-making.
• Analyze project data to identify trends, delivery risks, process gaps, and opportunities for continuous improvement.
• Support PMO process improvements by identifying inefficiencies, updating standard operating procedures (SOPs), and driving consistency across project delivery teams.
• Utilize ServiceNow SPM financial management capabilities to track project costs, forecasts, revenue, sell price, change orders, and overall portfolio financial performance.
• Develop financial reporting that provides leadership visibility into project profitability, cost performance, revenue realization, and forecasting accuracy.
• Conduct financial audits and reconciliation activities to ensure accuracy of project financial information.
• Establish and maintain RAID/RIDAC tracking processes for risks, assumptions, issues, dependencies, actions, and decisions across the project portfolio.
• Partner with project managers, engineering teams, operations teams, and business stakeholders to identify and resolve project risks, dependencies, and execution challenges.
• Support escalation management for technical dependencies, regulatory compliance risks, and field-service deployment constraints impacting project delivery.
• Develop customer-specific dashboards and reporting views to improve transparency into project status, milestones, risks, and performance metrics.
• Collaborate with global project teams, design engineers, and operations stakeholders to improve communication, reporting accuracy, and project execution.
• Interpret high-level engineering timelines, including electrical drawing package schedules, and assess their impact on project milestones and delivery commitments.
• Provide leadership with actionable insights and recommendations to improve project performance and operational efficiency.

Skills:

• Advanced hands-on experience with ServiceNow Strategic Portfolio Management (SPM), formerly IT Business Management (ITBM).
• Experience with ServiceNow modules including:
  • Portfolio Management
  • Project Management
  • Demand Management
  • Resource Management
  • Financial Management
• Strong experience developing dashboards, reports, KPIs, and data-driven insights.
• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms.
• Strong understanding of PMO operations, project governance, portfolio reporting, and project lifecycle management.
• Experience managing project risks, issues, dependencies, actions, and decisions (RAID/RIDAC).
• Ability to analyze project data, identify trends, and recommend process improvements.
• Strong organizational skills with the ability to manage multiple priorities across global teams.
• Excellent communication and stakeholder management skills.
• Ability to work cross-functionally with project managers, engineers, operations teams, and executives.

Education:

• Bachelor’s degree in Business, Project Management, Information Systems, Engineering, Finance, or related field preferred.
• Equivalent combination of education and relevant PMO, ServiceNow, or project portfolio management experience considered.

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