Pharmacy Tech I

Our Client, a Retail Pharmacy company, is looking for a Pharmacy Tech I for their Remote location.

Responsibilities:

• The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.

Requirements:

• Strong verbal communication and professional phone etiquette.
• Ability to speak confidently with physician office staff and healthcare professionals.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Strong attention to detail and accurate documentation skills.
• Ability to manage repetitive tasks while maintaining quality and focus.
• Ability to set up computer, vpn and other applcaiton at home
• Ability to work independently and as part of a team.
• Preferred Qualifications
• Previous experience in a call center, healthcare, pharmacy, or customer service environment.
• Familiarity with prescription refill processes and medical office workflows.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Performance Expectations
• Meet established productivity goals for outbound call volume.
• Maintain accurate and complete documentation of all interactions.
• Demonstrate professionalism and courtesy during all provider office interactions.
• Adhere to quality, compliance, and attendance standards.
• Support team goals related to turnaround times and refill authorization completion rates
• Experience Requirement
• Minimum 1 year of relevant experience required.
• Certification / Licensure
• Pharmacy Technician certification or licensure is NOT required.
• Certification/licensure is preferred but not a mandatory qualification.
• High-Volume Healthcare Call Center Experience
• Experience handling a fast-paced inbound call environment.
• Healthcare customer service experience preferred.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

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