People Experience Manager (Recruiting & HR Operations)

Cleveland, OH | Hybrid | Full-Time

WE'RE HIRING! Most HR roles ask you to maintain the machine. This one asks you to help build it.

Further is a data, cloud, and AI company that helps organizations turn raw data into decisions that actually matter. Our clients include Verizon, the American Cancer Society, Behr Paint, and others — and our People team is the engine behind the talent and culture that makes that work possible.

We're looking for a People Experience Lead who's equally running a full-cycle recruiting search and managing HR operations — someone who genuinely wants both halves of this job.

What You'll Do

On the recruiting side:

• Own the full recruiting lifecycle — from building pipelines and sourcing candidates to closing offers
• Partner directly with hiring managers to understand what they need and challenge assumptions when the search strategy needs a rethink
• Manage and continuously improve our Greenhouse ATS setup
• Make every candidate feel like a person, not a pipeline stage

On the People Operations side:

• Drive onboarding and offboarding experiences that set people up to succeed from day one
• Handle employee relations matters with care, discretion, and sound judgement
• Own HRIS data integrity and help keep our people operations running cleanly
• Support compliance, documentation, and policy work
• Jump in on People team initiatives as our company grows — this role evolves with the business

What You Bring

• 3–5 years of experience in a Recruiting role — hybrid HR/People operations strongly preferred
• Experience in a high technology industry and fast-paced environment. 
• Hands-on experience with an ATS, ideally Greenhouse
• HRIS proficiency — you've owned employee data, not just looked at it
• A working knowledge of HR compliance and the judgment to know when to escalate
• Experience navigating confidential situations with maturity and discretion
• Real AI fluency — you've actually integrated tools like ChatGPT or Copilot into how you work, and it shows
• Bachelor's or Master's degree in a related field

What It's Like to Work Here

Further is a collaborative, mission-driven company — but we move fast, and we expect people to take initiative. Our People & Culture team is intentionally small, which means your work has a direct impact on how the company grows and how people experience it every day.

You'll be supported by the Head of People & Culture and a junior team member, which means your time goes toward the high-judgment, high-impact stuff. If you've thrived in a larger org but are ready to trade structure for ownership — this is that role.

What won't work here: needing to be told what to do, defaulting to process when the situation calls for judgement, or waiting for someone else to notice a problem.

Why Us

• You'll be on a team that's serious about AI — every role here includes training and expectation around AI tool integration
• You'll have real ownership from the start
• Incredible benefits: Net-zero cost medical option, company HSA contributions, fully-paid parental leave, lifestyle spending account, and more. 

Sound like you? We'd like to hear from you.

We're located in the Flats East Bank in Cleveland. This role is hybrid — Tuesday, Wednesday, and Thursday required in office. We do not offer sponsorship for this role.

#LI-Hybrid