United Rentals logo

Outbound Sales Manager - Customer Care Center

United Rentals

  • Charlotte, NC
  • 10 days ago

    Highlights

    Lead, mentor, and coach the outbound sales supervisors to achieve outstanding results for their related districts through the development of team members, an unyielding focus on achieving targets, and, overall team engagement. Establish, set, and align team goals with departmental and individual targets, business initiatives, projects, and processes to maintain transparency of expectations and define what equates to successful performance.

    Numbers & Facts

    LocationCharlotte, NC
    IndustryRental Services
    Company Size10,000 employees or more
    Websitehttp://www.unitedrentals.com

    Description

    Great company. Great people. Great opportunities.

    If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

    As an Outbound Sales Manager, you will be responsible for leading, coaching, and developing an outbound sales team of Supervisors and Business Development Representatives. You'll be accountable for optimizing sales opportunities through targeting small value, infrequent customers, and/or new prospects via phone, email, and/or text. You will also motivate the team in a fast-paced environment whilst demonstrating a passion for the services offered and creating a culture of high performance. Success will be measured through team achievements demonstrated by meeting and/or exceeding key performance metrics.

    What you'll do:
    • Build and preserve the outbound sales department by attracting, hiring, and retaining qualified sales professionals
    • Lead, mentor, and coach the outbound sales supervisors to achieve outstanding results for their related districts through the development of team members, an unyielding focus on achieving targets, and, overall team engagement
    • Seek out new, persuasive, and innovative selling techniques to assist with continuously driving conversion rates and revenue yielding YOY growth
    • Establish, set, and align team goals with departmental and individual targets, business initiatives, projects, and processes to maintain transparency of expectations and define what equates to successful performance
    • Provide insight into team forecasts, actuals, and customer trends to predict performance to plan
    • Forecast and executive report outs providing details on key metrics, target to goal achievements, successes, and challenges
    • Partner with corporate and field sales departments to maintain an understanding and knowledge of the current market trends, anticipated changes, and opportunities
    • Take ownership over organizational initiatives and projects
    • Work with key stakeholders to gather and document new technology project requirements, develop a plan to implement changes, train, and provided feedback on adoption
    • Other duties assigned as needed


    Requirements:
    • Bachelor's Degree in related field or equivalent combination of education and experience
    • Minimum three years of demonstrated successful sales leadership and territory optimization
    • Managerial experience with a sales-focused team of direct and/or indirect reports
    • Prior experience with rental equipment preferred
    • Effective leadership, motivation, and organization skills
    • Computer skills (Outlook, MS Excel, Word, PowerPoint, SalesForce.com Preferred)
    • Excellent communication skills - written, verbal, facilitating, relaying information and presentation skills
    • Ability to develop a strategic plan and convert into actionable results
    • Strong interpersonal skills with emphasis on negotiating, collaborating and conflict resolution
    • Ability to set goals and establish performance standards
    • Ability to work in a fast-paced, dynamic environment
    • Strong influencing and internal customer service skills; intermediate presentation skills
    • Must be able to effectively manage multiple high-profile projects at one time

    Why join us?

    We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

    • Paid Parental Leave
    • United Compassion Fund
    • Employee Discount Program
    • Career Development & Promotional Opportunities
    • Additional Vacation Buy Up Program (US Only)
    • Early Wage Access through Payactiv (US Hourly Only)
    • Paid Sick Leave
    • An inclusive and welcoming culture


    Explore our comprehensive U.S. benefit offerings

    For Canadian benefits, click here

    United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

    At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

    United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

    About Company

    Founded in 1997, United Rentals is the largest equipment rental company in the world, with a store network nearly three times the size of any other provider, and locations in 49 states and 10 Canadian provinces. Building a better future is our commitment to the people and communities we serve. United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,186 rental locations in North America and 11 in Europe. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 18,500 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. The company offers approximately 3,800 classes of equipment for rent with a total original cost of $14.18 billion. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index® and is headquartered in Stamford, Conn. Additional information about United Rentals is available at unitedrentals.com. Our Customers Our diverse customer base includes construction and industrial companies, utilities, municipalities, government agencies and independent contractors. Most of our customers align with three categories: approximately 50% are non-construction, such as industrial; 46% are non-residential construction; and 4% are residential. We provide every customer with access to the best people, equipment and solutions in the industry. Our Mission Deploy the best people, equipment and solutions to enable our customers to safely build a better and stronger future. Our Values Safety First Act, and require others to act, in a manner that puts the safety of our employees, customers and communities first. A Passion For People Build a diverse workplace that challenges all employees to grow professionally and embrace teamwork. Visible Leadership Lead by example in every business decision and action, with a sense of humility and responsibility. Customer-Driven Support the best interests of our customers and develop better ways for them to succeed at their jobs. Absolute Integrity Always do the right thing, honor commitments and ensure appropriate corporate governance. Community-Minded Be an outstanding corporate citizen and a good neighbor in every sense by being helpful, respectful, law-abiding and friendly. Continuous Innovation Contribute to a culture of innovative thinking that empowers employees to improve quality, efficiency and customer service. Sustainability Engage in practices that lead to positive change by encouraging social accountability and environmental responsibility.

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