Operations Specialist (Level III)

Candidates must be comfortable working in a fast-paced environment, highly organized, and capable of managing high-volume workloads. Proven ability to work independently, identify opportunities, and recommend solutions to improve business processes.

Job Title: Operations Analyst – Payment Control Operations
Location: Plano, TX 75024
Pay Rate: $22.29 (paid weekly)
Schedule: Fully onsite (5 days/week); Monday to Friday from 9:00 AM to 6:00 PM CST
Start Date: 12/21/2026, pending onboarding completion
Contract Length: 12-months with potential for extension

Overview
This role is responsible for the day-to-day analysis, research, and resolution of various issues within the business unit. Candidates must be comfortable working in a fast-paced environment, highly organized, and capable of managing high-volume workloads. Onsite parking is available.

Responsibilities

• Support and administer defined operational procedures and routine analytics.
• Perform exception processing and create regular operational reports.
• Coordinate the implementation of products, services, and operational solutions.
• Assist in designing, documenting, implementing, and monitoring new products and services.
• Provide guidance to team associates regarding procedural, technical, and operational changes.
• Problem-solve and resolve complex operational issues in a timely manner.

Required Skills & Qualifications

• Fundamental understanding of Microsoft Office applications.
• Excellent written and oral communication skills.
• Proven ability to work independently, identify opportunities, and recommend solutions to improve business processes.
• Strong problem-solving skills to resolve complex issues efficiently.
• Ability to multi-task, prioritize, and thrive in a high-volume, fast-paced environment.

Interview Process

• 1st Round: Video interview with Hiring Manager and Team Lead
• 2nd Round: Video interview with Hiring Manager and Skip-Level Manager

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

• Medical Coverage – HDHP, PPO, and Surest plan options
• Minimum Essential Coverage (MEC)
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Employee Assistance Program (EAP)

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