Operations Coordinator - Office of Human Resources - UTK

Reporting to the HRIS Manager, the primary purpose of this position is to support the HR operations of the campus by reviewing and approving HR workflow transactions, processing new hires, managing and triaging emails and phone calls answering HR and DASH (Oracle HCM) questions. This position provides guidance to campus partners and employees applying knowledge of HR practices and policies.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

Required Qualifications

Education

• Bachelor's degree in business, human resources or comparable areas and one year's experience in human resources or business office environment
• Associate's degree in business, human resources or comparable areas and three years' experience in human resources or business office environment
• High school diploma or GED and five years' experience in human resources or business office environment

Experience

• Proficient in Microsoft suite with ability to learn new software to advance current skills
• Excellent interpersonal communication skills
• Ability to work independently, prioritize tasks, and use initiative
• Must be detail-oriented with troubleshooting capabilities
• Ability to perform research and offer recommendations
• Ability to work with a variety of audiences providing excellent customer service

Preferred Qualifications

Experience

• Experience working in a human resources office
• Experience in higher education
• Experience with an HRIS system

Compensation and Benefits:

• UT market range: MR07
• Anticipated hiring range: $44K-$46K
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments:

• Resume
• Cover Letter

To be assured of full consideration, completed applications with all requested materials should be submitted on or before August 21st.

About The College/Department/Division

The Office of Human Resources serves as the hub for UT employees, overseeing day-to-day operations on campus, as well as the well-being and development of the UT family. The units manage recruitment, onboarding, training, performance evaluation, employee relations, personnel data, and so much more. Additionally, HR handles benefits administration and creates a positive workplace culture by fostering collaboration and addressing employee concerns.

HCM Records Review/Processing

• Maintains DAHS (Oracle HCM) employee record integrity by reviewing transactions for accurate dates and employee information in adherence to policy and practices
• Communicates data-related issues to the campus department for resolution and resolves DASH issues related to HR transactions.
• Reviews I-9's for timeliness, completeness, and appropriate documents for both citizens and non-citizens while processing new hires.

Internal/External Customer Support

• Supports Campus DASH transactions by triaging and assigning emails to other team members for research and response
• Uses problem-solving and critical thinking skills to provide guidance on HR and DASH-related questions.
• Answers phone calls and provides HR and DASH information over the phone
• Provides written employee verification information to external agencies.
• Reviews request documents for proper authorization
• Compiles requested data from HRIS systems and performs calculations when necessary
• Uses decision-making and sound judgment in determining the data to disclose.
• Reviews personnel files with federal investigators.

HCM Records Review/Processing

• Maintains DAHS (Oracle HCM) employee record integrity by reviewing transactions for accurate dates and employee information in adherence to policy and practices
• Communicates data-related issues to the campus department for resolution and resolves DASH issues related to HR transactions.
• Reviews I-9's for timeliness, completeness, and appropriate documents for both citizens and non-citizens while processing new hires.

Internal/External Customer Support

• Supports Campus DASH transactions by triaging and assigning emails to other team members for research and response
• Uses problem-solving and critical thinking skills to provide guidance on HR and DASH-related questions.
• Answers phone calls and provides HR and DASH information over the phone
• Provides written employee verification information to external agencies.
• Reviews request documents for proper authorization
• Compiles requested data from HRIS systems and performs calculations when necessary
• Uses decision-making and sound judgment in determining the data to disclose.
• Reviews personnel files with federal investigators.