Office Support Assistant (Night Desk Clerk)

Title: Office Support Assistant (Night Desk Clerk)

Employee Classification: Office Support Assistant

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Housing

Department: UNT-Residence Hall Operations-163803

Job Location: Denton

Salary: $32,240.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The Department of Housing and Residence Life at the University of North Texas is a growing organization which serves over 6400 students in 14 residence halls. Our department is organized into the following areas: Residence Life, Systems and Services, and Facilities and Business Operations. UNT Housing contributes to the mission of the university by promoting safe living environments, fostering student connections and campus engagement, and providing a wide range of learning opportunities.

Position Overview

The Office Support Assistant serves the full time staff member at the front desk overnight, providing a welcoming, safe, and secure environment for residents of the community. This position reports crisis and maintenance issues to on-call staff while providing customer support and other administrative follow-up.

Minimum Qualifications

High school diploma.

Knowledge, Skills and Abilities

Strong customer service skills. Knowledge of Microsoft Office. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep records, to assemble and organize data, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize assignments and tasks. Ability to work on confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function.

Preferred Qualifications

N/A

Required License/Registration/Certifications

N/A

Job Duties

• Security: Maintains a physical and active presence at the desk; Provides alert, timely, and attentive monitoring of security camera feeds and doorways; Interacts with students and staff. 
• Customer Service: Engages with residents and other customers in a welcoming and professional manner. Provides consistent, reliable, and responsive customer service. 
• Administrative: Maintains accurate inventory of all residence hall keys throughout the year. Maintain and update roster records for emergency and administrative purposes. 
• Crisis and maintenance issues: Responds appropriately to situations and crises and follows up with proper documentation, including facilities, maintenance, and student issues. 

Physical Requirements

Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

12am - 8:30am Monday - Friday with afterhours and weekend requirements as necessary for events/emergencies

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.