Office Service Specialist

Office Service Specialist
12 months (Temp to Hire)
New York, NY(Onsite)
Shift: 10AM - 7PM

Overview:

The Office Service Specialist is responsible for supporting daily office operations within a legal environment, including mail services, hospitality support, copy and print production, and reception activities. This role requires strong customer service skills, professionalism, attention to detail, and the ability to work in a fast-paced client-facing environment. The ideal candidate will have experience working in the legal industry and possess strong communication, organizational, and problem-solving skills.

Responsibilities:

• Process incoming and outgoing mail, packages, and interoffice correspondence.
• Sort, distribute, and deliver mail to designated departments and personnel.
• Process shipments using courier and postal services, including Client, FedEx, and other carriers.
• Verify packing slips and maintain accurate shipping and receiving records.
• Determine proper packaging methods and materials for outgoing shipments.
• Operate high-volume printers, copiers, scanners, and related office equipment.
• Process copy, print, scanning, and document production requests accurately and efficiently.
• Support document management and advanced workflow processes.
• Perform quality checks on printed and copied materials before distribution.
• Troubleshoot minor equipment issues and escalate concerns when needed.
• Greet visitors, clients, and employees in a professional manner.
• Provide exceptional customer service and support to internal and external customers.
• Answer and route incoming calls and assist with general inquiries.
• Maintain a professional and welcoming front desk environment.
• Assist with hospitality services and meeting/event setup.
• Coordinate refreshments, conference room preparation, and related support activities.
• Support daily office operations and special projects as assigned.

Required Qualifications:

• High school diploma or GED required.
• 1 2 years of related experience required.
• Minimum 2 years of legal industry experience strongly preferred.
• Strong customer service and communication skills.
• Experience working in customer-facing environments.
• Working knowledge of copier, printer, and related office equipment preferred.
• Basic knowledge of shipping/receiving procedures and office operations.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• Ability to read and follow written instructions and technical information.
• Valid driver's license may be required.
• Ability to lift up to 50 pounds.