Office Manager

Job Description

About Riviera Schools

Our mission at Riviera Schools is to challenge, support, and inspire each student to achieve personal success, act with integrity, and serve others.

In 1950, Riviera Day School was founded as a co-educational, independent day school with the highest educational ideals. Today, Riviera Day School serves students PK3 – 5th grade. In 2011, Riviera Preparatory School moved to a new, state-of-the-art facility on almost 14 acres located just minutes away from the original campus and now serves students in grades 6-12.

Riviera is known throughout the community for its long tradition of educational excellence. While Riviera has established a reputation for excellence in academia and serves as a leader in education and in the community, Riviera may be even more well known for the learning environment it creates for the students. Riviera serves as an example of what education should be. It is about the people. It is about relationships. It is about making sure each student can feel and does feel special. Riviera provides an intimate and comfortable setting in which the students are both challenged and supported.

Role Overview

The Office Manager is responsible for creating a positive, pleasant, and professional atmosphere in the main office for all students, staff, families, and visitors to experience. Their role entails administrative support for the office and school leadership team and plays a crucial role in ensuring smooth communication and efficient operation of the school’s administrative functions.

Responsibilities & Duties

Visitor Management:

• Welcomes parents, students, staff, and visitors to the school
• Provides support and guidance to all those entering the school
• Ensures that all guest sign in and security protocol are followed
• Creates a powerful and positive first impression of Riviera Schools for all who enter the building
• Demonstrates a pleasant demeanor and models the school’s values of respect, professionalism, responsibility and compassion, among others
• Supports school events by welcoming and signing in guests and maintaining a pleasant arrival to the school

Managing Communication:

• Answers and directs phone calls
• Responds to emails and other forms of communication on behalf of the school
• Receives and delivers messages
• Receives packages on behalf of the school

Attendance:

• Enters tardy students into FACTS as they enter school and sign in on ConciergePad
• Supports with data reconciliation for late arrival and early dismissal students

Administrative Support:

• Assists with administrative tasks such as filing, copying, and data entry
• Maintains office supplies and requests new supplies as needed
• Supports the Head of School, Executive Director, and Assistant Heads of School with administrative tasks
• Reconciles forms and paperwork for a variety of purposes to include medication management, records, field trip forms, etc.

Record Keeping:

• Maintains and updates student records and files
• Ensures confidentiality and security of sensitive information

Providing Information:

• Keeps up to date on school policies, procedures, and events and provides this information to school stakeholders

Note: This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of the Front Office Administrator. Responsibilities and duties may change or be modified to meet the needs of the school.

Skills, Qualifications and Experience

• Bachelor's degree preferred
• Prior experience in a school environment
• Excellent communication, collaboration, and interpersonal skills
• Strong problem-solving skills
• Detail-oriented, collaborative, and a team player
• High level of discretion and professionalism

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.