Office Manager

North Florida Surgeons

Jacksonville, Florida

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Business Administration, Claims Processing, Communication Skills, Detail Oriented, Financial Metrics, Financial Operations, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Healthcare Administration, Healthcare Management, Leadership, Maintain Compliance, Medical Billing, Medical Office, Medical Record System, Medical Records, Medical Terminology, Multitasking, Office Management, Onboarding, Operational Improvement, Operations Management, Organizational Skills, Performance Analysis, Performance Reviews, Policy Implementation, Problem Solving Skills, Procedure Implementation, Regulatory Compliance, Reporting Skills, Retirement Plan, Supplier Relationship Management (SRM), Team Lead/Manager, Time Management, Vendor/Supplier Relations

LOCATION

Jacksonville, Florida

POSTED

Today

Position Summary:
The Medical Office Manager is responsible for overseeing the daily administrative and operational functions of a busy general surgery practice. This role ensures efficient office workflow, regulatory compliance, exceptional patient experience, and effective coordination between clinical and administrative staff. The ideal candidate is highly organized, detail-oriented, and experienced in managing healthcare operations.

Key Responsibilities:

Manage day-to-day office operations, including scheduling, patient flow, and staff coordination
Supervise and support administrative staff (front desk, billing, medical records)
Ensure compliance with healthcare regulations, policies, and HIPAA standards
Oversee patient scheduling, referrals, authorizations, and insurance verification
Monitor billing processes, claims submission, and revenue cycle performance
Handle patient concerns and resolve issues in a timely and professional manner
Coordinate with surgeons and clinical staff to optimize workflow and efficiency
Maintain office supplies, vendor relationships, and equipment management
Develop and implement office policies and procedures to improve operations
Assist with hiring, onboarding, training, and performance evaluations of staff
Prepare reports on office performance, patient volume, and financial metrics

Qualifications:

Bachelor’s degree in Healthcare Administration, Business Administration, or related field (preferred)
Minimum 3–5 years of experience in medical office management, preferably in a surgical setting
Strong knowledge of medical terminology, insurance processes, and billing systems
Familiarity with electronic health records (EHR) systems
Excellent leadership, communication, and problem-solving skills
Ability to multitask and manage a fast-paced environment

Skills & Competencies:

Leadership and team management
Organizational and time management skills
Attention to detail and accuracy
Patient-centered approach
Financial and operational oversight
Knowledge of regulatory compliance

Work Environment:

Fast-paced general surgery office setting
Frequent interaction with patients, physicians, and staff
Standard office hours with occasional extended hours as needed

Compensation & Benefits:

Competitive salary based on experience
Health, dental, and vision insurance
Paid time off and holidays
Retirement plan options

Reporting Structure:
Reports directly to the Practice Administrator or Lead Surgeon

Equal Opportunity Employer Statement:
We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.

Office Manager

North Florida Surgeons

Jacksonville, Florida

About the Company

North Florida Surgeons

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