Office Manager

Qualifications

• 5+ years of progressive experience in office management, finance, or accounting, preferably in a small business or service/distribution environment.
• Strong knowledge of AR, AP, payroll, month-end close, and ERP systems.
• Proven leadership skills with experience managing small teams and shared resources.
• Excellent organizational, communication, analytical, and problem-solving skills.
• High integrity, attention to detail, and commitment to confidentiality and compliance.

Key Responsibilities
Customer Service Leadership

• Oversee phone handling, sales order entry, service ticket submission, and customer inquiries.
• Ensure high levels of customer satisfaction and timely resolution of issues.

Accounts Receivable

• Manage cash receipts (ACH, check, credit card), customer inquiries, and collections on past-due invoices.
• Monitor AR aging reports and implement strategies to improve collections and cash flow.

Accounts Payable

• Process vendor invoices, reconcile and manage company credit cards, prepare AP checks, and execute ACH payments.
• Maintain vendor relationships, negotiate terms, and ensure timely, accurate payments.

Financial Operations

• Lead month-end close processes, including sales tax payments, reconciliations, and oversight of closing activities.
• Process and key payroll journal entries; ensure compliance with payroll regulations.
• Manage bank account transfers and cash flow to optimize liquidity.

Team Leadership

• Lead, guide, and direct small team of direct reports.
• Train, develop, evaluate team performance, and distribute workload effectively.
• Manage company HR department with employee onboarding/offboarding, personnel file maintenance, compliance support, and performance feedback

Leadership & Strategic Support

• Participate as a member of the company leadership team in planning, reviews, and initiatives for profitability and growth.
• Implement and maintain internal controls, process improvements, and best practices for financial accuracy and efficiency.