Topgolf |Office Manager
Job Description
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food andbeverage, events, and entertainment into one experience that keeps guests coming back.
WHAT WE’RE SEEKING
Are you the person who makes everything run behind the scenes without anyone having to ask? Do you bring structure, accuracy, and calm to a high-volume operation and take genuine pride in having your house in order?
We'relooking for an Office Manager who understands that back-of-house operations are the backbone of a high-performing venue. Someone who manages administrative functions, supports leadership, and createstheorganized, compliant, and efficient environment that lets everyone else do their jobs well. No detail is too small. Every system matters.
If you bring order to complexity and own the details others overlook, this is where that work is valued.
THE ROLE
The Office Manager is the operational and administrative hub of the Topgolf venue. This roleis responsible forHuman Resources administration, payroll processing, hourly recruiting, financial controls, procurement, andcompliance;ensuring the behind-the-scenes functions that keep the venue running are executed accurately and on time.
The Office Manager also leads and develops a team of Admins, serves as the on-site liaison for Home Office HR andteammembersRelations, and partners with venue leadership tomaintaina well-run, compliant, and people-first operation.
As a leader of a high-energy, guest-facing venue, this rolerequires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods,special events, and high-volume seasons.
WHAT YOU WILL DO
Own HR and Payroll Administration
Function as the site liaison for Home Office HR andTeam membersRelations issues
Ensure consistency with and compliance to federal and state employment regulations
Administer HR and Payroll systems accurately and on time
Process bi-weekly payroll with a high degree of accuracy
Assist with new hire onboarding and create andmaintainpersonnel files
AdministerTeam memberstipsin accordance withvenue policy
Manage Financial Operations
Provide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliations
Process invoices for payment and follow up with vendors to ensuretimelyresolution
Order office supplies and manage procurement within budgetary guidelines
Support venue leadership in maximizing profit and revenue throughaccuratefinancial administration
Lead and Develop the Admin Team
Supervise a team of Admins in providing best-in-class internal service to the Topgolf team
Coach and develop theadminteam and driveTeam membersengagement
Delegate tasks clearly and follow up to ensuretimelyandaccuratecompletion
Build a team culture rooted in professionalism, accuracy, and care for the people we serve
Own Hourly Recruiting
Manage the full hourly recruiting cycle — from job posting and sourcing to interview scheduling and offer processing
Partner with department managers to understand staffing needs and prioritize open roles
Maintainaccurateand up-to-date job postings across all recruiting platforms
Screen applicants, coordinate interviews, and ensure a professional and welcoming candidate experience
Track recruiting activity, pipeline status, and time-to-fill metrics for venue leadership
Support onboarding of new hourlyTeam membersto ensure a smooth start from day one
Support Venue Operations
Performadditionaloperational duties as assigned by venue leadership
Partner with department managers to resolve administrative and HR-related issues quickly
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
CORE COMPETENCIES FOR SUCCESS
Ensures Accountability|Holdingself and others accountable to meet commitments.
Takes full ownership of HR, payroll, and financial processes — errors and missed deadlines are not acceptable
Monitorsthe Admin team's performance and holdsTeam membersaccountable for accuracy and standards
Follows through on every commitment toTeam members, vendors, Home Office, and venue leadership
Accepts responsibility for both successes and failures in own work without deflecting
Communicates Effectively|Developing and delivering multi-mode communications that convey a clearunderstanding of the unique needs of different audiences.
Serves as the clear and professional link between venueTeam membersand Home Office HR
Adjusts communication style to suitTeam membersat all levels — from hourly team members to senior leadership
Is clear, concise, and thorough in all written documentation, personnel files, and reports
Shares information and updates with the team proactively and keeps all relevant parties informed
Build EffectiveTeams|Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Consistently meets payroll, financial, and administrative deadlines with accuracy and professionalism
Drives the Admin team to delivertimely, high-quality support across all venue functions
Shows determination when managing competing priorities, high-volume periods, or process changes
Setshigh standardsfor own performance and models that standard for theadminteam
Plans and Aligns|Planning and prioritizing work to meet commitments aligned with organizational goals.
Creates realistic schedules and workflows that keep administrative functions running on time
Anticipatesand minimizes bottlenecks in payroll cycles, onboarding, and vendor payment processes
Aligns administrative priorities with the operational needs of the broader venue team
Balances routine administrative work with time-sensitive compliance and financial responsibilities
Being Resilient| Rebounding from setbacks and adversity when facingdifficult situations.
Remainsobjectiveand calm when faced with adversity or high-pressure administrative demands
Grows from hardships and difficult experiences, including compliance issues or staffing challenges
Manages crises and volatile situationssuch aspayroll errors, HR escalations,andaudit pressure effectively
Helps others recover momentum and confidence after setbacks or difficultTeam memberssituations
QUALIFICATIONS
High school diploma or equivalent
2+ years of experience in an office management or similar administrative role
1+ year of experience in an HR or Payroll function
Experience with hourly recruiting, including job posting, candidate screening, and interview coordination preferred
Proficiencyin MS Office productsi.e.Word, Excel, and Outlook
Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
Ability to remain stationary for extended periods of time, including working at a desk or computer workstation
Ability to occasionally move about and navigate the venue or office environment to access files, equipment, attend meetings, or support operational needs
Ability to occasionally lift, carry, and/or move up to 25 pounds (e.g., files, boxes, office supplies)
Ability to travel to multiple venue locations and off-site meetings as
Ability tooperatea computer, keyboard, mouse, and standard office equipment on a consistent basis
Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically
Ability to hear and respond to verbal communication in a venue environment, including areas that may have moderate tohigh levelsof background noise
Visual acuity sufficient to read documents, computer screens, and written correspondence
Ability to exchangeaccurateinformation in person and through various communication channels
Sounds like afit?Wecan’twait to meet you!
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.