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Office Associate II - Gambling Control Unit

State of Maine

Augusta, Maine

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JOB DETAILS
SALARY
$17.69–$25.47 Per Hour
SKILLS
Administrative Skills, Adobe Product Family, Bingo, Calendar Management, Detail Oriented, Documentation Review, Drupal, Editing, Gaming, Graphics, Human Resources, Illustrating Ability, Information/Data Security (InfoSec), Lettering, License Management, Licensing, Maintain Compliance, Microsoft Product Family, Needs Assessment, Nonprofit, Pamphlets, Plan Meetings, Problem Solving Skills, Procedure Development, Publications, Regulations, Team Player, Website Management, Writing Skills
LOCATION
Augusta, Maine
POSTED
3 days ago
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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The Office Associate II position assists all areas of regulatory oversight by the Gambling Control Unit in the processing of complaints, violations, notifications to licensees and license verifications for other states.
Department of Public Safety - Gambling Control Unit

Job Class Code: 6542
Grade: 13/Administrative Services
Salary: $17.69-$25.47/Hour *Salary includes 2.25% Stipend

Location: Augusta

Opening Date: May 20, 2026

Closing Date: June 4, 2026

If you're looking for a dynamic role that involves a wide range of responsibilities in a regulatory environment, we have an exciting opportunity for an Office Associate II to join our team. In this role, you'll be crucial in processing, reviewing complaints, and gaming violations. Assist in processing licensing applications, ensuring compliance with state policies, and supporting various administrative tasks related to all regulated gaming areas, with special emphasis on Charitable Gaming. If you have a knack for organization, a keen eye for detail, and the ability to work effectively independently and as part of a team, we encourage you to apply!

Primary responsibilities include:
  • Investigative review of complaints and violations.
  • Assist all areas of regulatory oversight by the Gambling Control Unit in the processing of complaints, violations, and notifications to licensees.
  • Complete license verification requests from other states.
  • Support Office Specialist I and II as needed.
  • Process of 4,500 annual charitable applications, including beano/bingo, games of chance, distributor & commercial bingo halls.
  • Determine eligibility of non-profit organizations/committees for licensing/registering beano/bingo, games of chance &/or game nights.
  • Coordinate with inspectors and applicants to gather additional information for licensure or registrations.
  • Process documentation such as issuance of licenses or registrations, notice of violations, self-exclusion applications, etc.
  • Comply with state policies, including those concerning human resource components of agency information security and confidentiality.
  • Create and use varied correspondence formats and compose standard business correspondence.
  • Create basic graphics/illustrations/publication materials involving drafting, formatting, illustrating, lettering, and manipulating text and graphics.
  • Develop and use computerized formats and/or graphics for forms, pamphlets, graphs, charts, and tables.
  • Post to, amend, and/or update web pages using established content and knowledge of modern office software.
  • Examine documents/information, determine facts, detect errors and irregularities, and take authorized action.
  • Perform routine secretarial duties such as completing work schedules, arranging appointments, and reviewing documents.
  • Receive and greet visitors, determining customer needs.
  • Apply explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements to individual cases.
Skills or knowledge required:
  • Knowledge of laws & rules pertaining to all regulated gaming and charitable gaming.
  • Proficiency in ALMS (Agency License Management System) as the primary database for licensure or registration.
  • Familiarity with Drupal (Unit Website), Adobe Pro, Microsoft, and Lifecyle Designer for form creation and editing.
  • Understanding of self-exclusion processes in a gambling environment.
  • Knowledge of information distribution through the use of the internet.
  • Strong ability to create and use varied correspondence formats and compose standard business correspondence.
  • Capability to perform basic secretarial duties.
  • Aptitude to stay current and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology in gaming.
  • Effective presentation skills for conveying information to individuals/groups.
  • Ability to determine facts, detect errors and irregularities, and take appropriate action in accordance with established procedures.
  • Strong problem-solving skills.
  • Excellent judgment in appraising situations and making decisions/recommendations.
  • Team player mentality.
Minimum qualifications:

Training, education, or experience in office and

About the Company

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State of Maine

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