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Office Associate I / Bureau of Motor Vehicles

State of Maine

Augusta, Maine

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JOB DETAILS
SALARY
$17.47–$24.10
SKILLS
Accounting, Administrative Skills, Communication Skills, Community and Social Services, Conflict Resolution, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Discrepancy Report, Establish Priorities, Identify Issues, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Sales, Service Delivery, Team Building, Team Player, Time Management, Writing Skills
LOCATION
Augusta, Maine
POSTED
5 days ago
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department: Secretary of State / Bureau of Motor Vehicles

Division: Finance

Location: Augusta
Schedule: Monday - Friday 8:00 am-4:30 pm

Grade: 11

Salary: $17.47 - $24.10 (includes 2.5% recruitment & retention stipend)

Closing Date: June 2, 2026

All New hires start at step 1

Join Our Team at the Department of the Secretary of State:
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

About the Position:
The Office Associate I at the Bureau of Motor Vehicles (BMV) is part of a five-member team that receives and reconciles funds with supporting paperwork from the daily reports of all BMV branch offices and administrative office units, as well as from the weekly reports of all 486 state municipalities. This entry-level position in the BMV's Accounting unit involves working with members of both the accounting unit and the BMV's administrative office to solve problems that arise with paperwork and payments, such as incorrectly written checks or discrepancies in daily Point of Sale (POS) reports. This position also involves regular communication with municipal agents by email and phone to clarify discrepancies in weekly reports. Success in this position requires strong attention to detail and problem- solving skills, as well as the ability to work quickly to process a high volume of paperwork. The ability to focus, work well with others, and adapt to shifts in processes and priorities is also needed in this role.

    What We're Looking For:
    • Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
    • Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
    • Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
    • Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
    • Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
    • Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
    • Professionalism: Consistently represent the Department with respect, integrity, and accountability.

    Key Competencies We Value:
    • Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
    • Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
    • Time Management: Prioritize tasks and complete assignments accurately and on time.
    • Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
    • Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

    In this role, you will:
    • Receive and log mail from BMV branches and municipalities.
    • Review daily POS reports from BMV administrative office units and branches to verify the accuracy of totals for each type of payment received.
    • Process the weekly reports sent i

    About the Company

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    State of Maine

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