Office and Mail Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

A customer service professional experienced in working with all levels of client staff. Builds strong, positive relationships through a friendly and approachable demeanor. Demonstrated ability to multitask, adapt quickly, and support evolving processes with a collaborative mindset.

Key Responsibilities

Data Entry & Reporting

• Collect and enter daily volume data into Excel spreadsheets accurately
• Review and verify logs for errors or missing information
• Utilize tracking systems for inbound and outbound packages (Brynka)
• Complete start and end-of-shift audit logs
• Upload daily reporting to shared files

Mail & Copy Services

• Communicate with client associates using approved email verbiage for mail and copy requests
• Deliver mail and packages electronically and physically
• Maintain timely and professional service levels

Outbound Mail Management

• Apply postage to outbound USPS mail items
• Create shipping labels for FedEx as needed
• Generate and upload outbound package reports
• Partner with FedEx for daily pickups

Office Services & Equipment Support

• Monitor inventory and communicate monthly supply needs on schedule
• Maintain and troubleshoot copy equipment; place service calls when required
• Ensure copy stations are fully stocked with client-requested supplies (paper, envelopes, FedEx supplies)
• Oversee shred bin servicing; greet shred vendors for tote exchanges
• Provide additional office support as requested

Skills & Qualifications

• Strong proficiency with Outlook, Excel, and general research tools
• Clear written and verbal communication skills
• 1-2 years of customer service and shipping/receiving experience preferred
• High school diploma or equivalent preferred
• Basic math skills; keyboarding and Windows PC experience
• Ability to handle multiple tasks and deadlines in both independent and team environments
• Reliable attendance and strong attention to detail
• Ability to lift up to 50 lbs daily