Job Description
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Office Administrator
Architectural Products Group
Cincinnati, Ohio, United States
Job ID: 525402
Oldcastle, a CRH company, is reinventing whats possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. Were a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard hardscape, Echelon Masonry, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, and Techniseal sands and sealant technologies.
Job Summary
This position supports plant, dispatch, sales, accounting and HR operations through customer service, administrative coordination, and operational support. This role serves as a key point of contact for customers, vendors, carriers, and internal teams, ensuring accurate order processing, efficient office workflow, timely communication, and exceptional customer service in a fast-paced environment.
Job Responsibilities
Respond to customer inquiries via phone, email, and walk-ins regarding pricing, product availability, orders, deliveries, returns, billing corrections, and product information
Generate price quotations, enter sales orders, process billing transactions, collect payments, and coordinate deliveries with dispatch
Provide product information and application guidance using product catalogs and specification resources
Support outside sales representatives and internal plant, dispatch, and accounting teams
Research and resolve customer concerns, order discrepancies, freight issues, accounts payable discrepancies, and other operational matters
Manage daily administrative functions including documentation, scanning, recordkeeping, file uploads, and maintaining accurate system records
Create, review, and process purchase orders, customer credits, pallet credits, and freight documentation
Verify raw material receipts, inbound freight transactions, expenses, and other operational data for accuracy
Coordinate with carriers, vendors, customers, and internal departments regarding shipments, deliveries, and scheduling
Perform timekeeping duties for site employees and temporary staff
Assist with month-end activities, inventory counts, expense reviews, and reporting requirements
Maintain accurate customer, vendor, and operational records within company systems
Follow all company safety policies and procedures
Other duties may be assigned as needed
Job Requirements
High school diploma or GED required; associate or bachelors degree preferred
2+ years of customer service, administrative, office, or operations support experience
Strong verbal and written communication and interpersonal skills
Excelent organizational skills and high attention to detail
Proficiency in Microsoft Office and ability to learn new systems
Dependability and ability to manage multiple tasks in a fast-paced environment
What CRH Offers You
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
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Posting Start Date: 6/12/26
Posting End Date: