Nationwide Services Department Assistant (MN)

Location: Downtown Minneapolis, MN in person 5 days/week

About Us

Join Metro Legal Services, part of the Proof family of companies. Be part of a trusted Twin Cities legal services leader with 50+ years of experience, now backed by Proof’s scale and innovation. Here, you’ll find the stability of an established brand and the growth opportunities of a fast-scaling legal technology company.

Position Overview

As a Nationwide Services Department Assistant on the Operations team, you will work closely with your team to ensure a smooth and accurate experience for both our server partners and our clients. This is an excellent opportunity for individuals with legal assistant, paralegal, or law firm experience who thrive in fast-paced environments.

Key Responsibilities

• Accept new service requests from clients, set them up in our system, determine the proper server partner, transmit the request to the server partner.
• Respond to server partner and client questions, concerns and feedback via email and phone to deliver quality service.
• Request updates from server partners and upon receipt provide an update to the client.
• Receive invoices from server partners and process them to ensure smooth payment for services rendered.
• After job completion create a bill for the client.
• Coordinate work product return from the server partners.
• Work closely with legal teams, process servers, and other departments to maintain efficient workflows and meet deadlines.
• Stay current with evolving legal procedures and process changes, adapting quickly to new technologies and methods.

Qualifications

• 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
• Accustomed to documenting your work as you go and communicating with a cross-functional audience 
• Strong collaboration and partner management skills - building deep, trust-based relationships with server partners
• Strong time management, organization, communication, and administrative skills
• Ability to prioritize and execute on multiple projects within stated deadlines 
• Experience with high volume work load
• Experience in legal and/or real estate background preferred
• Must be able to be onsite in office 5 days/week
• A full 8 hours of actual work time (excluding lunch breaks) is expected each workday 
• Bachelor's degree or paralegal certification is preferred but not required.

Compensation & Benefits

• Hourly Pay: $20 per hour, overtime available
• Bonus Plan: Eligible to participate in the company bonus plan
• Comprehensive Benefits: Medical, dental, vision, disability insurance, and 401k available
• Flexible time off: Paid planned and sick time, and paid holidays)
• Work Hours: A full 8 hours of actual work time (excluding lunch breaks) is expected each workday 

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.