Highlights
In this high-volume call center role, you’ll assist members by phone, triaging calls, answering questions, resolving issues, processing transactions, and connecting members with the appropriate team when needed. If you enjoy helping people, can stay composed in a fast-paced environment, and are comfortable being on the phone throughout the day, this could be a great career growth opportunity for you.
Numbers & Facts
| Location | Albany, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $20 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1956 |
| Website | https://nescoresource.com/ |
Description
- Member Service Representatives | $20/hr | Albany, NY
This is a great opportunity to apply your retail or service industry experience in an office setting. Multiple openings are available. Important schedule & onsite requirements:
- This is an onsite position in Albany.
- Candidates must have open availability Monday–Friday, 7am–7pmand every other Saturday, 8am–2pm.
- Schedules may vary week to week and can include both opening and closing shifts, as well as Saturdays.
- You would have a weekday off if working on a Saturday.
- Schedules are provided in advance, and the position is 40 hours/week.
- Potential for hybrid flexibility after 6 months and fully trained.
What you'll do:
In this high-volume call center role, you’ll assist members by phone, triaging calls, answering questions, resolving issues, processing transactions, and connecting members with the appropriate team when needed.What you’ll need:
- High school diploma/GED
- Customer service experience
- Strong communication and problem-solving skills
- Comfort handling 75+ calls per day in a fast-paced environment
- Strong attention to detail
- Ability to navigate multiple computer systems
- Reliable attendance and flexibility to work 7-7, M-F, and 8-2 on Saturdays (40 hours/week)
If you enjoy helping people, can stay composed in a fast-paced environment, and are comfortable being on the phone throughout the day, this could be a great career growth opportunity for you.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
PRO062
Benefits
Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
About Company
Companies need talent. You want job opportunities.
That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.
We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.
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