Job title: Product Manager
Duration: 6 months with possible extension
Location: Chicago, IL - Hybrid
Rate: $40-$45/hr on w2 - without benefits
Introduction
Join our dynamic team in the vibrant city of Chicago, where you'll have the opportunity to work in a hybrid setting with physical attendance onsite three days per week. For those not local to Chicago, remote work is an option, though onsite presence is preferred. This is a unique opportunity to lead the Card Delivery Platform (CDS) stack, focusing on efficiency and operational excellence in the issuance of physical credit cards.
Required Skills & Qualifications
- Proven experience in managing platform operations with a focus on efficiency and operational excellence.
- Strong understanding of credit card issuance processes and customer experience enhancement.
- Ability to manage daily platform operations, ensuring a high-quality, vulnerability-free environment.
- Experience collaborating with cross-functional teams to define migration plans and prepare for platform transitions.
- Must have previous client experience working for this customer in the past 5 years.
Preferred Skills & Qualifications
- Experience with the Graffiti Platform and familiarity with Graffiti 2.0 migration processes.
- Strong project management skills with a focus on operational readiness and end-of-life platform transitions.
- Excellent communication and stakeholder management skills.
Day-to-Day Responsibilities
- Lead the Card Delivery Platform (CDS) stack, ensuring operational excellence and platform stability.
- Manage daily platform operations, including "Run the Engine" and "Run the Business" activities.
- Partner with the Graffiti Platform team to define and execute migration plans to Graffiti 2.0.
Company Benefits & Culture
- Opportunity to work in a hybrid environment with a focus on work-life balance.
- Engage in meaningful work that directly impacts customer experience and company goals.
- Collaborate with a diverse team of professionals committed to operational excellence.
For immediate consideration please click APPLY to begin the screening process with Alex.