JOB SUMMARY:
Responsible for the Leadership and ongoing development of the Talent Development team(s) providing impactful learning experiences and resources to build individual, team and operational leadership competence in assigned operational departments. Is a strategic partner who leads their teams and assists their business partners in identifying barriers/root causes to performance opportunities and recommends and executes targeted business solutions for improvement. Partners to create and facilitate resulting curriculum and interventions as dictated by thorough needs assessment, aligned with business needs.
MAJOR RESPONSIBILITIES:
- Leads team providing performance consulting services to assigned operational client group(s). Works closely with senior business leaders to identify gaps in productivity, performance and service while recommending targeted business solutions to build individual and team competence – to include building impactful programs/processes that promote partnership, increase business performance, Team Member satisfaction and brand essence while establishing and tracking key performance metrics for success.
- Partners and solicits assistance from fellow Talent Development Leaders/teams and other applicable support departments when needed to ensure high levels of effectiveness and efficiency in the execution of programs and interventions.
- Leads team responsible for the design and delivery of synchronous and asynchronous training and development programs, in the areas of operational based competence for various levels. Sources external subject matter expert resources, as appropriate, to close specific skill gaps. Designs and customizes program materials; including facilitator guides, participant workbooks, presentations and job aids. Researches and customizes new learning solutions, not limited to instructor-led and online learning modules.
- Ensures training related processes and materials are updated, relevant and support company needs. Maintains key training related metrics and dashboards to communicate ongoing impact to various levels of the organization.
- Partners and supports client with special events and inititatives.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Perform other duties as assigned.
EDUCATION:
- Bachelor's degree from a four-year college or university in Business, Education, Instructional Design or related field required.
EXPERIENCE:
- 5 to 7 years experience in training required; or equivalent combination of education and experience.
- Experience providing adult education programs in a theme park or hospitality environment with delivery at various levels; or equivalent combination of education and experience preferred.
ADDITIONAL INFORMATION:
Guest Experience Expectations: Takes ownership of the Guest Experience by consistently demonstrating company Service Expectations and adhering to company appearance and wardrobe guidelines. Actively incorporates company Service Expectations into their work and ensures that these become an inherent part of the operation on a daily basis. Utilizes these practices to proactively offer personalized options that exceed Guest and/or Team Member expectations. Fully embodies the company Service Expectations and provides service the Universal Way.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.