Managed Services Help Desk Technician

Home / Careers / Managed Services Help Desk Technician

Now Hiring

Managed Services Help Desk Technician

LocationCarolinas (Hybrid)

Reports ToManaged Services Team

TypeFull-time

About the Role

As our Managed Services practice grows, we are seeking a skilled Help Desk Technician to help us continue delivering strong client outcomes. This is a full-time, hybrid role combining onsite and remote work in support of our Managed Services clients.

You will provide day-to-day technical support and administration of client endpoint environments, primarily on Microsoft operating systems and related technologies. You will help ensure the security, stability, and performance of client endpoints while assisting with troubleshooting, optimization, and continuous improvement. The role works closely with clients and internal engineering teams to deliver reliable, scalable, and secure IT services that support critical business operations.

Required Experience

• 2+ years in a Help Desk, Service Desk, or Managed Services environment supporting multiple clients or users.
• Hands-on troubleshooting of end-user hardware (desktops, laptops, peripherals, printers, docking stations) and operating systems (Windows 10/11; basic macOS support preferred).
• Strong software and application troubleshooting, including Microsoft Office and common third-party tools.
• Microsoft 365 tenant support: user provisioning, licensing, password resets, MFA support, and basic administration of Exchange Online, Teams, OneDrive, and SharePoint.
• Working knowledge of endpoint security and EDR solutions (Microsoft Defender for Endpoint, SentinelOne, CrowdStrike, or similar), including alert triage, basic investigation, and remediation.
• Familiarity with endpoint management tools such as Intune, RMM platforms, or similar.
• Strong customer service skills and the ability to explain technical issues to non-technical users.
• Ability to document issues, resolutions, and procedures clearly within a ticketing system.
• Proven ability to manage multiple priorities in a fast-paced environment.

Preferred Experience

• Previous experience in a Managed Service Provider (MSP) or client-facing environment.
• Knowledge of applications often used in banking or credit unions (Jack Henry, etc.).

Katalyst is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, physical or mental disability, or age.

Ready to apply?

Tell us what you are great at. We review every application.

Apply Now

LocationCarolinas (Hybrid)

TypeFull-time

TeamManaged Services

What You Get

• A family-first organization
• A well-documented onboarding plan
• A culture that rewards outcomes
• Continuous learning & development
• A full benefits package

Apply Today

Join the team

Complete the application below. We value grit, humility, and curiosity, and we review every submission.

Please enable JavaScript to view and submit the application form, or email your resume to info@katalystng.com.