Logistics Support Coordinator, Transplant Logistics Command Center

TransMedicshasinitiateda national program for organ retrieval and organ management with the goal of increasingutilizationof donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with ourbest in classTransplant Logistics Command Center.

Transplant Logistics is a recently created organization responsible for leading all aspects ofTransMedics’ transplantlogistics, enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplantlogisticsoperations, managed by a world-class central command centeroperating24/7. The  LogisticsSupport Coordinator is part of the Transplant Logistics Command Center and supportsTransMedicsteam members before, during and after missions.

The shift will be either 5:00AM-5:00PM or 5:00PM-5:00AM.

RESPONSIBILITIES 

• Arranges travellogisticsfor NOP teams (surgeons, OCSspecialistsand aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.  

• In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient andtimelymanner; communicates itineraries clearly and efficiently as

• Assists NOP teams with any requests, issues, or concerns while on a mission

• Maintainsaccuraterecords related to reservations & airline ticket credits.

• Ensures compliance is met with all company policies,proceduresand safety standards 

• This is a non-exempt position. The Logistics Support Coordinator will work approximately 15, 12-hour shifts per month in 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekends

• Performs otherTransMedicstasks and duties as assigned

MANAGEMENT RESPONSIBILITIES 

• This position will not have management responsibilities. 

MINIMUM QUALIFICATIONS 

Customer service, travel, orlogisticsexperience with: 

• High school diploma and 5 years professional work experience 

• Associates degree and 3 years professional work experience 

• Bachelorsdegree with experience gained from undergraduate work experience 

• Flexibility to work 12-hour shifts and a non-standard rotating schedule including nights, weekends, and holidays

PREFERRED QUALIFICATIONS 

• Proven ability to multi-task and calmly manage several projects at once 

• Strong analytical skills and the ability to make sound recommendations based on thoughtful andaccurateanalysis

• Outstanding customer service skills

• Excellent written and verbal communication skills

• Strong teamplayer, willing to step in and help others as needed

• Tech savvy and able to learn new systems,appsand processes quickly