LOA Benefits Analyst

Support the day-to-day administration of employee leave programs, including FMLA, short-term and long-term disability, parental leave, military leave, personal leave, and other applicable leave programs. This individual will join a small, collaborative Leave of Absence team and serve as an important liaison between employees, the company's third-party leave and disability administrator, Payroll, HR, and other internal partners.

We are seeking an experienced professional to support the administration and coordination of employee leave-of-absence programs for a large corporate organization.

This individual will join a small, collaborative Leave of Absence team and serve as an important liaison between employees, the company's third-party leave and disability administrator, Payroll, HR, and other internal partners.

The role is highly employee-facing and requires someone who can provide hands-on support to employees navigating the leave process while also managing the administrative, reporting, and coordination responsibilities behind the scenes.

 

Key Responsibilities

• Support the day-to-day administration of employee leave programs, including FMLA, short-term and long-term disability, parental leave, military leave, personal leave, and other applicable leave programs.
• Serve as a key point of contact for employees navigating the leave-of-absence process, including employees preparing for parental leave, medical leave, and other qualifying absences.
• Provide high-touch support to employees by explaining leave options, processes, required documentation, next steps, and return-to-work procedures.
• Coordinate closely with the company's third-party leave and disability administrator to manage cases, resolve issues, and help employees navigate the vendor portal.
• Collaborate with Payroll on the payroll-related components of employee leaves to help ensure accurate and timely processing.
• Manage employee questions and requests through the company's ticketing system, ensuring issues are addressed and followed through to resolution.
• Maintain accurate records and documentation related to leave requests, approvals, active cases, and return-to-work processes.
• Pull and analyze reports using Excel and collaborate with Payroll and other internal stakeholders to identify and resolve discrepancies.
• Assist with the interactive return-to-work process and coordinate with HR, managers, Payroll, and other stakeholders as needed.
• Help resolve complex or sensitive leave cases while ensuring consistent application of company policies.
• Monitor leave data, identify trends, and support reporting related to leave utilization and program effectiveness.
• Maintain compliance with applicable federal, state, and local leave requirements.
• Identify opportunities to improve processes and create a more efficient and employee-friendly leave experience.
• Support the broader Benefits and Leave of Absence team with additional projects and responsibilities as needed.

 

Qualifications

• 4 years of experience in benefits administration, leave administration, HR operations, or a related area.
• Hands-on experience with Leave of Absence administration strongly preferred.
• Working knowledge of FMLA, disability, parental leave, and other employee leave programs.
• Strong Excel skills required, including experience pulling, reviewing, reconciling, and analyzing reports.
• Experience working with third-party benefits, leave, or disability vendors.
• Strong customer service skills with the ability to guide employees through sensitive and sometimes complex situations.
• Excellent organizational skills and attention to detail.
• Ability to coordinate effectively across Payroll, HR, managers, vendors, and other internal stakeholders.
• Strong written and verbal communication skills.
• Experience working with HR case management or ticketing systems preferred.
• ServiceNow experience is a plus, but not required.
• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field preferred.
• Benefits or HR certifications such as CEBS, CLMS, PHR, or SHRM-CP are a plus.

 

Location: Miami, FL
Schedule: Hybrid, 4 days per week onsite
Hours: Monday-Friday, approximately 8:30 AM-5:00 PM or 9:00 AM-6:00 PM; some flexibility available
Duration: 1-year contract with potential to convert to permanent
Start: ASAP

 

Pandologic. Keywords: Compensation / Benefits Analyst, Location: Miami, FL - 33134