Top Arkansas personal injury firm seeks Legal Intake Specialist to provide amazing customer service and be the first point of contact for potential clients. This is a rewarding job for someone who loves working in a fast-paced, high-volume environment.
Essential Duties and Responsibilities:- Main focus is outbound calls to potential clients and follow-up on leads and inquiries
- Answer some inbound calls in multi-location practice
- Create and field intake files
- Collect and record information from potential clients
- Open new cases in case management software
- Assist in various administrative tasks including, but not limited to: filing, faxing, sorting, and delivering mail to appropriate team members
Qualifications:- Previous inbound customer service experience
- Law firm experience is preferred, legal department experience required
- The ability to work under pressure, use sound judgement, and seek solution to potential problems
- Strong knowledge of MS Office
- Type a minimum of 45 words per minute
- Bilingual in Spanish/English a plus!
In-Office Monday - Friday from 8:00 to 5:00 or 11:00 to 8:00
$18.00 per hour plus excellent benefits, PTO, Holiday Pay, Retirement plan and plenty of room for growth!
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