The Enhancements Operations Manager is responsible for leading and managing the company’s Enhancement Division, overseeing day-to-day operations, crews, and performance across all enhancement services. This role provides operational leadership for landscape projects.
This position is critical to delivering high-quality service, developing strong teams, maintaining excellent client relationships, and driving department efficiency and profitability. The ideal candidate is a hands-on leader with strong technical knowledge, proven management experience, and a customer-first approach.
Qualifications:
- 5+ years of experience in landscape operations
- 3+ years of supervisory or management
- Proven ability to lead, develop, and retain high-performing teams
- Strong communication, organization, and problem-solving skills
- Ability to manage priorities in a fast-paced, seasonal environment
Key Responsibilities: (These duties are not just limited to the above; they will also include any area where Miller Creek needs assistance.)
Division Leadership & Crew Management
- Lead and manage all enhancements crews
- Train, supervise, and develop team members to ensure safety, productivity, and quality workmanship
- Establish & fill staffing levels based on workload, seasonality, and departmental needs and communicate these needs to HR.
- Ensure compliance with company policies, safety standards, and DOT requirements
Operations & Scheduling
- Plan and oversee daily, weekly, and seasonal enhancement schedules
- Coordinate labor, equipment, and resources across multiple crews
- Monitor all enhancement contracts to ensure scope, timelines, and quality standards are met
- Oversee equipment maintenance to ensure readiness and reliability
- Support continuous improvement of systems, workflows, and standard operating procedures
Client Relationship Management
- Serve as the primary point of contact for enhancement clients
- Maintain professional, discreet, and responsive client communication
- Conduct site visits and client meetings to understand expectations and service needs
- Ensure client satisfaction, retention, and long-term account growth
Sales & Department Growth
- Identify opportunities for cross selling services and expanding existing accounts
- Prepare and execute change orders accurately and in a timely manner
- Collaborate with Sales division to meet departmental growth and profitability goals
Quality Control & Performance Management
- Monitor field operations to ensure consistent quality across all services
- Identify and resolve operational issues or service deficiencies
- Establish and enforce quality standards and best practices
- Use performance data and field feedback to improve efficiency and outcomes
Snow & Ice Management
- Lead winter snow and ice removal operations
- Ensure crews, equipment, and materials are prepared for snow events
Budget & Resource Management
- Manage departmental labor, materials, and equipment budgets
- Oversee equipment repairs and expenses
- Manage enhancements inventory
Technical Leadership
- Provide technical guidance related to landscape
- Stay current on industry best practices, safety standards, and equipment advancements
Communication & Collaboration
- Act as a liaison between clients, crews, and company leadership
- Utilize landscape management software and digital tools for scheduling, reporting, and coordination
- Work closely with other Operation Managers to align enhancement operations with company goals
Field Presence
- Maintain a strong in-field presence, working on job sites and at company facilities
- Lead by example through visibility, professionalism, and hands-on support
Job Type:
- Full-time (Seasonal) 40+ hour/week
Salary:
Benefits:
- Health & Dental Insurance ( Must qualify under full time status)
- Referral program- $500 Bonus + $1 over ride for 12 months.
- OT Pay: 1 & ½ time pay after 40 hours/week
- Paid Training
- Minnesota Sick & Safe time:1hr for every 30 hours worked.
- 401k/Company Matching: Make direct paycheck contributions to a Retirement account. Receive Employer matches up to 4%.
- Safety Boot Reimbursement
Schedule:
- This seasonal position typically works 40+ hours per week. Overtime and extended hours may be required based on seasonal demands, weather conditions, project schedules, and business needs.
License/Certification:
- Clean and Valid Driver's License (Required)
- MN DOT Medical Card (Required)
Miller Creek Lawn & Landscape's goal is to provide our clients with only the highest quality of workmanship through innovative techniques, quality communication, and efficiency on every one of our projects. We ensure this through positive client relationships, by taking pride in our workmanship, and through positive interior relationships and solutions that matter. By ensuring these core values are met on every one of our job sites we recognize our vision in leading the green industry for years to come.