Job File Coordinator/Admin

SERVPRO of Southwest Portland

Portland, OR

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JOB DETAILS

SKILLS

Administrative Skills, Business Administration, Business Solutions, Call Monitoring, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, File Audits, File Maintenance, High School Diploma, Insurance, Legal, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Presentation/Verbal Skills, Quality Assurance, Reporting Skills, Team Player, Track Customer Issues, Training/Teaching, Vision Plan, Willing to Travel, Writing Skills

LOCATION

Portland, OR

POSTED

30+ days ago

Benefits:

Training & development
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Vision insurance

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Primary Roles and Responsibilities

Monitor job file status and job file audit status
Maintain job file WIPs
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Create preliminary estimate
Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
Maintain internal and external communications
Complete and review job file documentation for final upload and the audit process
Perform job close-out

Necessary Experience and Skill Set

· A minimum two years of business admin experience

· Working knowledge of current business software technologies

· Superb customer service, administrative and verbal and written communication skills

· Experience in the commercial cleaning and restoration or insurance industry is desired

· Experience in writing estimates and the job file process

Formal Education/Training

· High school diploma/GED

· Associates/bachelor’s degree preferred

Physical and Work Environment Requirements

2+ year(s) of administrative or office-related experience and business experience
Experience in the commercial cleaning and restoration or insurance/service industry is desired
Experience with writing estimates, job file processes, and quality assurance, a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associates/bachelor’s degree preferred
Ability to successfully complete a background check subject to applicable law

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position working 7:00 a.m.–4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Job File Coordinator/Admin

SERVPRO of Southwest Portland

Portland, OR

About the Company

SERVPRO of Southwest Portland

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