IT Project Manager

About the Job

We're looking for a sharp, results-driven, and adaptable IT Project Manager who can lead with precision and execute with impact. You'll manage both high-profile IT projects and day-to-day Business as Usual (BAU) operations-balancing strategy and execution while staying laser-focused on outcomes.

You'll thrive in a fast-paced environment where technical know-how meets business strategy. This role isn't about getting into the weeds of architectural design-it's about being technical enough to call out the nonsense, hold teams accountable, and keep projects on track. If you can juggle priorities, keep stakeholders aligned, and own every outcome from start to finish, we want to talk to you.

Role Responsibilities

Project & Support Leadership

• Lead and manage multiple IT projects and BAU initiatives from concept to completion-delivering on time, within budget, and in scope.
• Balance strategic priorities with hands-on execution, driving results while ensuring smooth day-to-day IT operations.
• Bridge the gap between business goals and technical solutions-turn complex requirements into clear, actionable plans.
• Provide transparent updates to stakeholders, tackling roadblocks head-on and keeping everyone aligned.
• Support change management efforts to drive adoption and minimize disruption during transitions.

Execution & Technical Oversight

• Oversee the full Software Development Life Cycle (SDLC), ensuring every phase adheres to quality standards and best practices.
• Prioritize effectively-juggle project deadlines, resource constraints, and strategic initiatives without losing focus.
• Be technically savvy enough to cut through the fluff-challenge assumptions, validate solutions, and ensure delivery without owning architectural design.
• Leverage tools like Monday.com to manage tasks, resources, and timelines, keeping everything on track and visible.

Continuous Improvement & Documentation

• Keep detailed documentation of all project activities-plans, reports, timelines, and lessons learned-building a foundation for future success.
• Identify inefficiencies and drive process improvements that boost productivity across both projects and support operations.

Financial Stewardship & Resource Management

• Own project and support budgets-ensuring resources are allocated effectively and financial targets are met.
• Track expenditures and adjust plans dynamically to stay on target without compromising outcomes.

Role Qualifications

Required Qualifications

• Proven experience as an IT Project Manager, with a strong background in both strategic project execution and IT support/BAU management.
• Deep understanding of Agile and Waterfall methodologies, with the ability to flex between them as needed.
• Proficiency in Monday.com or similar project management tools.
• A technical edge that lets you cut through the fluff and hold teams accountable-without needing to design solutions yourself.
• Sharp analytical skills and a problem-solving mindset that turns challenges into opportunities.
• Top-tier communication skills-able to translate technical jargon into clear, actionable language for stakeholders at all levels.
• Proven ability to manage multiple priorities in a high-pressure, fast-moving environment.
• Relentless ownership of outcomes-you're someone who drives projects across the finish line, no excuses.
• Bachelor's degree in Information Technology, Computer Science, Communications, or a related field (preferred but not required).

Preferred Qualifications

• Knowledge of retail business operations or a genuine enthusiasm for learning the industry.
• Experience leading cross-functional technology initiatives in fast-paced business environments.

Work Environment & Expectations

• Ability to manage multiple projects and priorities in a fast-paced environment.
• Must be able to sit at a desk or computer for extended periods.
• Must be able to use hands and arms for keyboard, telephone, and repetitive motion activities.
• Must be able to lift up to 25 pounds with or without assistance.
• Must be able to communicate effectively using speech, sight, and sound with or without assistive devices.
• Must be able to stand, walk, stoop, or crouch while performing daily job responsibilities.

The Perks

At Books-A-Million, we believe in taking care of our employees. As part of the team, you'll enjoy a comprehensive benefits package, including:

• Competitive Compensation: We offer competitive pay and performance-based incentives.
• Health & Wellness: Medical, dental, and vision insurance to keep you healthy.
• Paid Time Off (PTO): Enjoy generous PTO and paid holidays.
• Employee Discounts: Get discounts on books and other products across our stores.
• Retirement Savings: Build your future with our 401(k) plan and company contributions.
• Employee Support Programs: We offer comprehensive employee assistance resources focused on mental health, wellness, work-life balance, and personal support services designed to help employees thrive both personally and professionally.

Equal Employment Opportunity (EEO) Statement

Books-A-Million is an equal opportunity employer committed to fostering a diverse, inclusive, and welcoming workplace. We celebrate and embrace differences, and we strive to create an environment where every individual feels valued and empowered. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

All qualified applicants will receive consideration for employment without regard to their background or personal characteristics. We are dedicated to creating a culture of respect, equity, and opportunity for all employees, and we encourage individuals from all backgrounds to apply.