Sign upLog in
Account Representative Jobs in Richmond, VA

IT Customer Relationship Manager

Talent Software Services, Inc.

  • Richmond, VA 23219, VA
  • 4 days ago
  • $60–$64 Per Hour

Highlights

Job Summary: Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.

Numbers & Facts

LocationRichmond, VA 23219, VA
Salary$60–$64 Per Hour

Description

Job Title: IT Customer Relationship Manager
Job Duration: 8 Months
Job Location: Richmond, VA 23219 (Hybrid: This position requires onsite 2 days a week with 3 remote)

Job Summary:
  • Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency.
  • The position will also manage escalations for work within the service, product and project delivery pipelines.
Job Responsibilities:
  • Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
  • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
  • Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
  • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
  • Responsible for building and maintaining relationships with assigned business partners.
  • Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
  • Managing escalations related to technology procurements, projects and service delivery requests.
  • Identifying, championing, and communicating customer needs.
  • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with the policies, standards, and guidelines
Desired Skills to Partner with Districts:
  • Bachelor's degree or six (6) years or more of related experience. (6yrs)
  • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
  • Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
  • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
  • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
  • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
  • Ability to connect strategy to execution; Strategic thinker. (10yrs)
  • Experience in Product Line planning, development and management. (10yrs)
  • Understanding of Organization Structure to include Districts and Central Office.
Skills Matrix:
  • Bachelor's degree or six (6) years or more of related experience in a role within Information Technology. Required 6 Years
  • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) Required 5 Years
  • Strong communication skills in writing, speaking and presenting with leadership of all levels. Required 10 Years
  • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. Required 10 Years
  • Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. Required 10 Years
  • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. Required 10 Years
  • Ability to connect strategy to execution; Strategic thinker. Required 10 Years
  • Experience in Product Line planning, development and management. Required 1 Years
  • Understanding of Organization Structure Desired 3 Years
  • BRMP Certification Highly desired

Similar Job Searches

Sales Manager Jobs in Richmond, VASales Associate Jobs in Richmond, VAAccount Manager Jobs in Richmond, VAField Sales Manager Jobs in Richmond, VASales Representative Jobs in Richmond, VASales Executive Jobs in Richmond, VASales Director Jobs in Richmond, VASales Leader Jobs in Richmond, VASales Assistant Jobs in Richmond, VAAccount Executive Jobs in Richmond, VA

Similar Jobs