intermediate systems analyst (Nashville, TN)

Starbucks Corp

Nashville, TN

JOB DETAILS
SKILLS
Agile Programming Methodologies, Backlog Prioritization, Business Processes, Cross-Functional, Data Quality, Documentation, Financial Analysis, Help Desk, Knowledge Base, Multitasking, Operational Audit, Operational Improvement, Problem Solving Skills, Process Improvement, Production Support, Requirements Management, Root Cause Analysis, Scrum Project Management and Software Development, Service Level Agreement (SLA), Software Administration, Software Configuration Management, Software Development Lifecycle (SDLC), State Ordinances, Support Documentation, Systems Administration/Management, Systems Analysis, Technical Delivery, Test Plan/Schedule, Testing, Time Management, Trouble Tickets, User Interface/Experience (UI/UX), Validation Testing, Wiki
LOCATION
Nashville, TN
POSTED
30+ days ago

Now Brewing - Systems Analysts! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Systems Analyst, you'll support and deliver technology and process solutions that build key business capabilities and drive operational improvements. You'll partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications.

As a Systems Analyst, you will…

  • Shape solutions end-to-end by gathering and documenting requirements, supporting user story creation and backlog grooming, and contributing to business process design and user-centric solution design.
  • Configure, test, and validate by supporting application configuration (attributes, workflows, UI changes), assisting with data conversion (extract/load/validation), and executing tests while validating results using queries as needed.
  • Keep critical systems running by providing 24x7 support, working trouble tickets to SLA, conducting root cause analysis, coordinating issue resolution across teams (and vendors when needed), and maintaining clear documentation and knowledge articles.

We'd love to hear from people with:

  • Relevant experience in systems analysis (typically 0-2+ years for early-career candidates or 4+ years for experienced candidates; level aligned to experience)
  • Understanding of systems development concepts and lifecycle/IT operations, including requirements analysis and solution design
  • Ability to balance multiple priorities and meet deadlines while partnering effectively with business and technical teams

Preferred qualifications

  • Experience with Agile/Scrum, including user story creation and backlog grooming
  • Experience applying Lean/process improvement techniques to improve operations
  • Hands-on experience with application configuration (workflows, attributes, UI changes) and data conversion (extract/load/validation)
  • Experience developing or supporting test plans, test environments, and test execution/validation
  • Proficiency using query tools for data validation, ad-hoc analysis, and operational reporting
  • Experience creating system documentation (wikis/knowledge base articles) and supporting end-user training
  • Experience coordinating issue resolution cross-functionally (and with vendors as needed)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.

About the Company

S

Starbucks Corp

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it’s just as true today.

Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.

In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.

In 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Restaurant/Food Services
FOUNDED
1971
WEBSITE
https://www.starbucks.com/careers/