Inside Sales Specialist AMER

We are looking for an Inside Sales Specialist to own the full remote sales cycle across North and South America for our On-Demand Manufacturing services and/or our materials and software offerings.

Few examples of responsibilities:

• Lead generation & prospecting: Qualify inbound leads from the website, email, phone, and trade shows (IMTS, RAPID + TCT, CAMX), while proactively generating new pipeline across North and South America through targeted account research and contact list development in aerospace, defense, marine, energy, and industrial markets.
• Multichannel outreach: Execute tailored outreach campaigns across multiple channels, leveraging AI tools for account research, message personalization, and sequence automation to engage prospects and generate qualified opportunities.
• Discovery & pre-sales: Schedule and lead discovery calls, gathering customer requirements, including CAD files, materials, quantities, timelines, and required certifications.
• Quotes & proposals: Develop quotes in collaboration with Sales, Engineering, and Production; prepare proposals and contractual documentation (NDAs, terms and conditions of sale); follow up on open quotes through closing and conduct win/loss analysis.
• Order management & cross-functional coordination: Manage order handovers to Operations, verify purchase orders, and coordinate with Finance on invoicing and collections and with Logistics on shipping and delivery tracking. Act as a point of contact for US customers during Central Time business hours, ensuring smooth coordination with the team in Italy.
• Post-sales & account growth: Follow up after delivery, collect customer feedback, manage reorders, and identify upsell and cross-sell opportunities across materials and software.
• CRM, pipeline management & reporting: Maintain accurate CRM records, manage the sales pipeline, reactivate dormant leads and customers, track weekly activity targets and key performance metrics, and provide sales forecasts and monthly reports.
• Marketing & trade shows: Support trade show activities, including preparation, booth presence, and post-event follow-up, as well as customer visits in Austin. Share feedback with Marketing to improve lead generation and campaign effectiveness.

Ideal background:

• Bachelor's degree in Business, Engineering, Economics, or a related field
• 1-3 years of experience in Inside Sales, Sales Development, or Account Management in a B2B industrial environment (additive manufacturing, CNC, robotics, composites, or machinery)
• Knowledge of the US manufacturing supply chain
• Fluency in English is required; Spanish or Portuguese is a strong plus for LATAM, and Italian is a plus
• Hands-on experience with CRM systems (Salesforce, HubSpot); familiarity with LinkedIn Sales Navigator and with sales engagement and AI tools for outbound outreach (e.g., Apollo, Clay, Outreach, Lemlist, ChatGPT, Claude) for prospecting, message personalization, and sequence automation is a plus
• Proven track record in outbound and cold outreach with measurable results
• Ability to read basic technical drawings and engage confidently with engineers
• Proactive and self-driven, with a hunter mindset and resilience in cold outreach
• Highly organized, able to manage many opportunities in parallel
• Excellent written and phone communication skills
• Results-oriented, with a strong commitment to meeting deadlines

Other requirements:

• Authorization to work in the United States is required

What We Offer:

• Competitive salary
• Health, dental & vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO) and paid federal holidays
• Opportunity for career advancement
• Friendly, international, and innovative work environment
• Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.

Apply now