Inside Sales Representative - Auto Glass Replacement & Accessories

Pilkington North America, one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2006.

Come start your CAREER with Pilkington NSG Group, a power brand and industry leader that trains, develops our team be ready for promotions and growth!

Essential Functions:

• Close sales and achieve monthly/quarterly goals
• Find and qualify new business opportunities through lead follow-up, outbound calls and emails.

• Conducts sales calls and initiates customer contact in order to execute service center sales action plan.
• Qualifying, following-up and tracking sales leads
• Research accounts, identify key players and generate interest
• Understand a prospective customer’s needs and requirements to ensure a great customer experience.
• Collaborate with national and local account teams to develop and track promotional programs.
• Works with the accessory team to develop local accessory and flat glass promotions.
• Develops and maintains positive customer relations as well as local work environment at all times.
• Demonstrate and support a continuous improvement and growth mindset.

• Assists in maintenance of customer accounts, account set up, and development of customer profiles.
• Completes reports as needed and requested by management
• Collaborates with credit department in the timely collection of receivables, reconciliation of customer statements, CDA’s, deductions, etc.
• Complies with all J SOX requirements.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles

Qualifications Required:

• Team-oriented with excellent communication and customer service skills
• Builds strong relationships with peers and cross functional teams to enable higher performance
• Ability to work independently and highly efficient at multi-tasking
• Strong phone presence and experience with high call volumes
• Critical thinking and problem-solving ability
• Excellent organizational skills and detail-oriented
• Professional and friendly demeanor
• Entrepreneurial skills and style
• High school diploma or GED
• A minimum of (1) years previous inside sales and/or customer service experience

Qualifications Desired:

• Associate/Bachelor degree in progress
• SAP working knowledge
• Experience working with Hubspot or similar CRM
• Previous aftermarket glass customer service experience preferred

• Previous multi-line phone experience
• Bilingual Spanish/English a plus but not required

Benefits:

• Home every evening!
• Medical, Dental, Vision – first of the month following two full months of employment
• 401(k) retirement savings contribution plan 90 days after hire date
• 401(k) 2% GUARANTEED
• Employee Assistance Plan at no additional cost
• Educational Assistance
• Work Boot Program
• Prescription Safety Glasses Program
• Company Paid Holidays – NINE (9 HOLIDAYS)
• Paid Vacation
• Life Insurance at no additional cost

We require a pre-employment criminal background check, and drug screen/physical. NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. This is a safety sensitive position.

Pay Range: $22 - $24 per hour, based on experience