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Inbound Sales Specialist

Wide Open West

Lansing, Michigan

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JOB DETAILS
SKILLS
Billing, Broadband, Call Centers, Career Counseling, Coaching, Computer Workstations, Corporate Compliance, Customer Conversion, Customer Experience, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Customer/Client Research, Dental Insurance, Hardware Virtualization, Keyboards, Lead Management, Leadership, Meet Sales Quota, Metrics, Microsoft Office, Needs Assessment, Operational Support, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Revenue/Sales Reporting, Sales, Sales Management, Sales Prospecting, Telecommunications, Telephone Skills, Training Program Development, Vision Plan, Website Conversion, Wi-Fi, Work From Home
LOCATION
Lansing, Michigan
POSTED
1 day ago
Inbound Sales Specialist

Turn Conversations into Connections. Build Your Career With WOW!

Are you someone who enjoys helping people, solving problems, and uncovering opportunities? Do you thrive in a fast-paced environment where your success is recognized and rewarded? If so, WOW! wants to hear from you.

We're looking for an Inbound Sales Specialist to join our growing team. In this role, you'll engage with current and prospective customers, helping them find the right broadband solutions while delivering an exceptional customer experience. You'll handle inbound inquiries, make outbound follow-up calls, and use your sales skills to drive results.

Location Requirement: Although this is a work-from-home opportunity, c andidates must reside within 45 mi les of a WOW! market or office location to support operational and team collaboration needs.

What We Offer:

  • Competitive Compensation: $40,000-$60,000 annually


  • Medical, Dental, and Vision Insurance


  • 401(k) with Company Match


  • Paid Time Off , Paid Holidays , Sick Pay, and Personal Days


  • Tuition Reimbursement Program


  • Significant Employee Discounts on WOW! Broadband Services (where available)


  • Supportive Coaching, Training, and Career Development


What You'll Do

As an Inbound Sales Specialist, you'll play a critical role in helping customers stay connected while contributing to WOW!'s sales success.

  • Answer inbound calls , make outbound calls to current and prospective customers interested in WOW! products and services


  • Identify customer needs & recommend the best products, services, features, & bundled solutions


  • Achieve sales goals related to customer connections, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption


  • Maintain and manage sales leads while conducting outbound follow-up activities to generate new business


  • Accurately process customer orders while adhering to installation, security, disclosure, and company compliance requirements


  • Follow established sales call processes to maximize customer satisfaction and sales performance


  • Stay informed on current products, packages, promotions, and policies


  • Share customer feedback and competitive insights with leadership


  • Participating in coaching sessions, team huddles, training programs, and development activities


  • Perform additional duties as assigned


What We're Looking For

  • Strong verbal communication and customer service skills


  • Ability to explain products, services, and solutions clearly and professionally over the phone


  • Proficiency with Microsoft Office and Microsoft Teams


  • Comfortable learning multiple systems and navigating technology in a fast-paced environment


  • Ability to read and interpret reports, sales metrics, product information, and training materials


Preferred Qualifications:

  • 1+ year of sales experience


  • CRM (Customer Relationship Management) experience


  • Experience with billing systems such as ICOMS


  • Call center or telecommunications experience


Work Environment & Physical Requirements

  • Sitting or standing at a workstation for extended periods


  • Frequent use of a computer, keyboard, and telephone


  • Ability to type and handle paperwork throughout the workday


  • Close visual focus for computer-based work


  • Frequent communication via phone and virtual platforms


  • Occasional reaching and handling of materials at desk or shoulder height


WOW! is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national or

About the Company

W

Wide Open West