Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.
- Consistently offer professional, friendly and engaging service
- Assist guests regarding menu items in an informative and helpful way
- Have full knowledge of all beverage lists
- Deliver food and beverage in a timely and accurate manner
- Check outgoing orders for quality and accuracy of set up
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Follow daily assigned employee shift side work.
- Double check all VIP orders with your manager on duty
- Immediately communicate all special guest needs to your Manger on duty.
- Paces all In Room Dining order distribution and deliveries to our standards
- Compile trip report logs.
- Assist with amenity delivery.
- Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment's and stored accordingly.
- Assist Inspecting hotel hallways/landings for Room Service equipment.
- Maintain departmental requisitioned supplies properly stored and organized.
- Other duties as assigned
- Previous restaurant, hotel, in-room dining, or food & beverage service experience preferred
- Luxury hotel or upscale dining experience preferred
- Excellent communication and guest service skills
- Strong organizational and multitasking abilities
- Ability to work independently and efficiently in a fast-paced environment
- Professional appearance and polished demeanor required
- Ability to maintain professionalism and discretion during guest interactions
- Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
- Must be legally authorized to work in the United States
- Must possess or be able to obtain any required Louisiana food safety certifications in accordance with local and state regulations
- Must meet Louisiana legal requirements for alcohol service if assigned to deliver alcoholic beverages
- Must possess or be able to obtain a valid Louisiana Responsible Vendor (RV) Server Permit if assigned alcohol service duties
All your information will be kept confidential according to EEO guidelines.