Human Resources Generalist

Summary:

• Location: Richmond, VA
• Work Mode: Onsite
• Shift: Mon-Fri | 7am-4pm

Responsibilities:

• Act as the primary point of contact for employees where self-service or shared services support is unavailable.
• Utilize Business Unit knowledge to provide relevant local HR services tailored to the needs of the BU/location.
• Work as part of the BU squad, providing business intimacy and supporting the delivery of local HR services.
• Escalate business-specific queries to the BU People Experience Lead and functional queries to the relevant SSC team.
• Focus on employee experience and continuous improvement of end-to-end operational HR services.
• Deliver services such as ongoing onboarding, local learning delivery, time & attendance support, and local query resolution.
• Provide HR advice and guidance in relation to their BU, using judgment and business knowledge to pre-empt HR concerns and proactively seek solutions.
• Support documentation and implementation of local/country-specific policies.
• Identify service issues, propose improvements, and support the implementation of changes.
• Support the delivery of projects and initiatives within their country/BU.
• Responsible for Employee Relations support where service is not provided by SSC.