HR Service Center Representative, Human Resources

The HR Service Center Representative will be a member of a team of highly skilled HR staff focused on providing timely, accurate and responsive services to faculty and staff on matters of onboarding, benefits enrollment and administration, leaves, employment verification, SAP transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information. Responds to inquiries via phone and email from faculty and staff on issues related to benefits enrollment and administration, SAP transactions, pay and general HR policy information.

The HR Service Center Representative will be a member of  a team of highly skilled HR staff focused on providing timely, accurate and responsive services to faculty and staff on matters of onboarding, benefits enrollment and administration, leaves, employment verification, SAP transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information.

 

Responsibilities include:

• Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.
• Responds to inquiries via phone and email from faculty and staff on issues related to benefits enrollment and administration, SAP transactions, pay and general HR policy information.
• Presents overview of benefits as part of New Employee Orientation.
• Review and approve new hire, open enrollment and all qualifying life events.
• Responds to general inquiries related to PFML process and benefits.
• Notify employees on a weekly basis of changes in employment status and impact on benefits eligibility
• Responsible for conducting weekly and semi-monthly payroll audits.
• Responsible for the staff/faculty on-boarding processes, to include issuance of BU IDs, I-9 processing, and new employee orientation.
• Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
• Ensure compliance with all relevant state and federal regulations.
• Manage other duties and tasks as assigned.
• Travel between the Charles River and Medical Center campuses is required.

Required Skills

B.A./B.S. degree or equivalent experience, plus three to five years of professional experience in a customer-focused role. Must be highly organized, comfortable using technology, self-motivated, and able to work independently with minimal supervision. Experience in human resources or a related environment is preferred.

 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. 

Required Experience