| Location | Charlotte, NC |
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HR Customer Advisor/HR Rep II
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Job Description
Indotronix is seeking an:
Onsite Job: HR Customer Advisor / HR Representative II
Work Location: Charlotte, NC (11215 Rushmore Drive)
Duration: 3 Months Contract
Shift: Standard Day Shift
Education: High School Diploma (Bachelor's degree strongly preferred)
Job Description:
Respond to and resolve HR-related cases through ServiceNow, providing written responses to employee inquiries and issues.
Ensure prompt and accurate case resolution while delivering an excellent employee experience.
Provide support to employees through live chat and phone, resolving inquiries professionally and courteously.
Identify process improvement opportunities and collaborate with cross-functional teams to improve efficiency and employee experience.
Adhere to established quality standards and daily KPI metrics, including:
First-response and resolution rates
Case resolution quality and accuracy
ServiceNow quality standards and guidelines
Customer satisfaction ratings
Utilize ServiceNow metrics and reporting to monitor performance and support continuous improvement.
Collaborate with higher-level service center personnel to resolve complex issues and escalate cases when necessary.
Maintain current knowledge of HR policies, procedures, and systems.
Review and update knowledge base articles and self-service resources to ensure accuracy and compliance.
Collaborate with HR teams to identify knowledge gaps and training needs.
Must Haves:
2+ years of experience in an HR Shared Service or related field.
Prior experience in a production-type environment.
Proficiency with ServiceNow, including case management and ticketing.
Ability to document and track employee interactions in ServiceNow.
Experience with Microsoft Office, Applicant Tracking Systems (ATS), and HR Information Systems (HRIS).
Excellent written communication, analytical, and problem-solving skills.
Ability to interact effectively with management, employees, and customers.
Strong follow-through and closure orientation.
Ability to work in a fast-paced environment with multiple priorities.
Ability to identify trends and opportunities for improvement.
Familiarity with metrics and reporting tools.
Preferred:
Education / Experience:
High School Diploma required.
Bachelor's degree in a related field strongly preferred.
2+ years of experience in an HR Shared Service or related field with experience using ServiceNow.
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Job details
Job ID JPC - 205846
Location Charlotte, North Carolina, United States
Work Model On-site
Employment Type C2C
Experience 2-4 years
Pay Rate $23.62 (Hourly)
Posted July 1, 2026
Skills HR Case Management ServiceNow Human Resource Coordinating HR policies Applicant Tracking Systems ms office HRMS HRIS
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