HR Coordinator

Summary:

• Location: Newark, NJ
• Work Mode: Onsite
• Duration: 2 Years

Responsibilities:

• Manage a wide variety of employee data updates, requests, and inquiries.
• Provide excellent internal customer/client service experience.
• Understand and apply HR policies/procedures.
• Handle confidential employee information sensitively and compliantly.
• Collaborate with HR Centers of Excellence on continuous improvement and best practices.
• Develop and maintain usage reports.
• Research and respond to questions through centralized systems.
• Respond to managers and employees, providing HR process information and interpretation.
• Document cases and assume or assign ownership of cases.
• Administer enterprise HR programs and policy interpretation.
• Maintain and manage employee data forms, records, and reports.
• Perform Tier 1 HR operations and ensure timely case escalation.
• Manage inquiries through various databases and channels.
• Research and resolve complex inquiries/complaints and urgent exceptions.
• Ensure compliance with document management processes.
• Act as a change agent and educate on self-service tools.
• Participate in continuous improvement workshops and projects.

Requirements:

• BA/BS or 4 years of relevant professional work experience.
• Ability to learn and apply HR practices, policies, and procedures.
• Proficiency in various HR systems and data sources such as SAP/HR Module.
• Excellent verbal, written, and interpersonal skills.
• Strong analytical, decision-making, and problem-solving skills.
• Ability to work collaboratively to resolve complex issues.
• Excellent knowledge of Microsoft Office, including Word and Excel.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Ability to maintain confidentiality and handle sensitive information.
• Flexible to change and a team player.