HiWay 40 & Sage Street - Administrative Assistant

Volunteers of America

Reno, NV

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JOB DETAILS

SALARY

SKILLS

Administrative Skills, Affordable Housing, Analysis Skills, Communication Skills, Community Support, Community and Social Services, Computer Skills, Contract Management, Data Entry, Department of Health and Human Services, Detail Oriented, Equipment Maintenance/Repair, Expense Tracking, Homeless Services, Interpersonal Skills, Mail Processing, Maintenance Services, Mathematics, Microsoft Excel, Nonprofit, Office Equipment, Operational Support, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Printers, Property Management, Property Rentals, Record Keeping, Records Management, Regulatory Compliance, Regulatory Requirements, Rentals, Social Work, Spreadsheets, Staff Training, Substance Abuse Treatment, Tax Credits, Telephone Skills, Time Management, Word Processing, Writing Skills

LOCATION

Reno, NV

POSTED

4 days ago

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 4,000 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Administrative Assistant for two of our housing sites, HiWay 40 and Sage Street Village. HiWay 40 is a Permanent Supportive Housing site that provides stable, long-term housing paired with wraparound supportive services for individuals transitioning directly out of homelessness. Sage Street Village is designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

POSITION SUMMARY:

The Administrative Assistant provides clerical and administrative support across two housing sites: HiWay 40 and Sage Street Village. This position is responsible for delivering professional, responsive, and organized administrative services to tenants, applicants, visitors, and staff. The Administrative Assistant serves as a primary point of contact at the front desk, supports the Community Administrator in day-to-day operations, and ensures all work is completed in a cost-effective, service-oriented manner consistent with organizational standards. All duties are performed with professionalism, sensitivity to tenant needs, and strict adherence to fair housing laws and confidentiality requirements.

OBJECTIVES/ACTIVITIES:

A. Front Desk Operations & General Office Support

1. Greet and assist all walk-in visitors, residents, and applicants in a welcoming, professional manner.
2. Answer and direct incoming calls; respond to inquiries from tenants, visitors, and staff promptly and accurately.
3. Open, sort, and distribute incoming mail for the office and property.
4. Maintain an organized, clean, and professional reception area, break room, and common office spaces.
5. Order, distribute, and track office supply inventory; ensure adequate stock levels are maintained.
6. Maintain maintenance contracts for office equipment (printer, fac, postage machine, card maker, etc.) and coordinate repair scheduling as needed.
7. Perform snow removal from walkways, entryways, and parking areas during winter months alongside the Maintenance Technician to ensure safe access and prevent hazardous conditions for residents and visitors.

B. Tenant Services & Property Administration

1. Process rental applications, complete lease packets, and prepare all required documentation in compliance with regulatory agency requirements and fair housing laws.
2. Complete a pre-move in checklist to ensure all units are in proper condition for tenant move in.
3. Calculate rent, process certifications and recertifications, and maintain accurate tenant records and waiting lists.
4. Collect and record rent payments from property tenants; enter rent data into the organization's property management software accurately and on time.
5. Maintain organized tenant and property files in accordance with program and regulatory requirements.
6. Assist the Community Administrator with special projects and other property-related tasks as assigned.

C. Administrative & Clerical Support to the Community Administrator

1. Prepare, copy, fax, email, and distribute correspondence and documents as requested by the Community Administrator.
2. Create and maintain spreadsheets, reports, and other administrative records as requested.
3. Coordinate meeting logistics, including ordering meals, setting up meeting spaces, and managing arrangements with outside vendors.
4. Track program supply expenditures and submits regular reports on supply needs to the Community Administrator.
5. Perform other administrative duties as assigned to support program operations.

D. Professional Development

1. Actively pursuing opportunities to strengthen technical and interpersonal skills relevant to the role.
2. Attend regular staff meetings, training sessions, and complete certifications as needed to perform job duties effectively.

Qualifications

EQUIVALENT EDUCATION AND EXPERIENCE:

A minimum of a high school diploma or equivalent is required. One year of apartment management experience, knowledge of Fair Housing Laws, Nevada landlord/tenant rights and obligations is strongly preferred. Certified Occupancy Professional, CMH designation, and/or tax credit certification preferred. This position requires a demonstrated ability to communicate and comprehend oral and written instructions and to provide services for tenants without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and people with disabilities. Necessary office skills include proficiency with computers, especially data entry using Excel and Word Processing. The position requires demonstrated ability in record keeping, mathematical comprehension, good written and verbal communication skills, ability to provide a kind and welcoming environment to all visitors, and a polite telephone demeanor. CPR/First Aid certification is required within 30 days of employment.

SPECIFIC SKILLS REQUIRED:

Teamwork skills
Verbal and written communication skills
Computer skills
Ability to type a minimum of 40 wpm
Organizational skills and attention to detail
Analytical and decision-making ability

PHYSICAL REQUIREMENTS:

Lift and move up to 25 pounds
Physically able to safely maneuver weight distribution of office supplies
Climb stairs as needed
Stand, walk, bend, stoop, and sit frequently
Kneel occasionally

Pay Range

USD $23.68 - USD $23.68 /Hr.

HiWay 40 & Sage Street - Administrative Assistant

Volunteers of America

Reno, NV

About the Company

Volunteers of America

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