Job Title: Head of Pool Operations & Lead Technician
Location: Columbus, Ohio
Company: NEAT Pools
Build and Lead a Growing Pool Service Company
NEAT Pools is seeking an experienced pool professional to become the Head of Pool Operations & Lead Technician for our growing pool service division.
This is a unique leadership opportunity for someone who wants more than just another pool service job.
In this role, you will serve as both the operational leader of the company and the senior technician responsible for servicing customers, setting quality standards, developing systems, and helping build the future of NEAT Pools.
As the company grows, this role will evolve into a true operational leadership position with increasing responsibility over technicians, scheduling, training, customer experience, and business growth.
Compensation
Full-Time Salaried Position - Best in the Industry Pay + Performance Incentives
About NEAT Pools
At NEAT Pools, our mission is to provide homeowners with a professional, reliable, and stress-free pool service experience.
We specialize in:
Weekly Pool Maintenance
Pool Openings & Closings
Pool Repairs
Equipment Installation
Water Chemistry Management
Residential & Commercial Pool Services
We are building a company known for professionalism, communication, and exceptional service.
Position Overview
This position combines field leadership and operational management.
Initially, the majority of your time will be spent performing and overseeing pool services in the field while helping establish operational systems and standards.
You will be the person responsible for ensuring every customer receives exceptional service while helping ownership grow and scale the company.
This is a hands-on leadership role.
If you're looking for a management title without being in the field, this position is not for you.
If you want the opportunity to lead, build, improve systems, and help grow a company from the ground up, we want to talk to you.
What You'll Be Responsible For
Senior Pool Technician Responsibilities
Complete weekly pool maintenance visits
Perform pool openings and closings
Diagnose pool equipment issues
Troubleshoot pumps, filters, heaters, automation systems, and plumbing issues
Balance and manage pool chemistry
Perform repairs and equipment installations
Document services and communicate with customers
Identify repair and upgrade opportunities
Operations Leadership Responsibilities
Oversee daily operations of the pool division
Help build and improve company SOPs
Maintain service quality standards
Ensure routes are completed efficiently
Monitor customer satisfaction
Conduct quality control inspections
Assist with scheduling and route optimization
Support hiring and onboarding efforts
Help train future technicians
Customer Experience Responsibilities
Serve as the primary operational leader for customers
Resolve service concerns
Conduct customer quality assurance follow-ups
Ensure customers receive service reports and communication
Maintain strong customer relationships
Help generate reviews and referrals
Business Growth Responsibilities
Identify operational improvements
Improve route density and efficiency
Assist with sales opportunities
Support recurring service growth
Help develop the long-term vision for the pool division
Qualifications
Required
5+ years of professional pool service experience
Extensive knowledge of pool chemistry
Strong troubleshooting and diagnostic skills
Experience with pool equipment repairs
Experience performing pool openings and closings
Valid driver's license
Strong customer service skills
Ability to work outdoors in varying weather conditions
Ability to lift equipment and perform physical labor
Preferred
Team leadership experience
Service management experience
Route management experience
Training and coaching experience
Experience using service software platforms
Experience helping grow a service business
Who Will Thrive In This Role
We are looking for someone who is:
A pool expert
A strong communicator
A natural leader
Highly organized
Customer-focused
Solutions-oriented
Self-motivated
Interested in building something long-term
Comfortable both in the field and in leadership
What Success Looks Like
Within your first year, you will help:
Build a world-class service operation
Improve customer retention
Increase route efficiency
Establish service standards
Improve technician training systems
Grow recurring service revenue
Help NEAT Pools become one of the most respected pool service companies in Central Ohio
Why Join NEAT Pools?
Leadership role with growth potential
Opportunity to help shape the future of the company
Direct access to ownership
Modern systems and technology
Best-in-industry compensation structure
Performance incentives
Opportunity to build and lead a team
Long-term career advancement
How To Apply
We're looking for someone who wants to help build a company, lead by example, and create an exceptional customer experience. If you're ready to take ownership, lead from the front, and help grow something special, we'd love to hear from you.
We’re hiring QUICKLY for the upcoming season! Send your resume to
brittany@theneatpartners.com
and a quick note about your pool service experience and why you’d be a good fit. You can also send your resume to our social media channels:Instagram: @neat.pools
Facebook: Neatpools