The Executive Director in Design & Customer Experience will lead the design strategy for Small Business Insurance, shaping innovative, user-centered omni-channel experiences across digital, human, and agent channels.
They will oversee a team of designers, researchers, and content creators, collaborating with cross-functional partners to develop product visions aligned with business goals.
Key responsibilities include conducting user research, defining experience visions, managing multiple workstreams, and presenting work to senior leadership.
Candidates should have 10+ years of experience in designing complex products within the insurance sector, expertise in interaction and service design, and strong leadership skills.
Preferred skills include AI experimentation, accessibility practices, and familiarity with web and mobile frameworks.
This role offers the opportunity to build a best-in-class digital insurance business, deepen customer relationships, and drive innovation in financial services.