About Sauna House

• Mission — To improve the mental and physical well-being of the world, one guest at a time.
• Values — Belonging, Joy, Honesty, Stewardship, Presence

Position Summary

Key Responsibilities

• Create a warm, attentive experience at every touchpoint — greeting guests at check-in and anticipating their needs throughout the visit
• Resolve guest concerns with empathy, professionalism, and urgency, looking for opportunities to exceed expectations
• Educate guests on Sauna House offerings, massage services, memberships, retail, and events to enhance their wellness journey
• Maintain a visible, welcoming presence throughout the bathhouse and build relationships that inspire repeat visits

• Promote memberships, packages, massage services, and retail by confidently educating guests on the value of Sauna House offerings
• Recommend memberships, services, and products based on each guest’s individual needs and wellness goals
• Support promotional campaigns, local marketing, and special events that drive brand awareness and guest engagement
• Contribute to individual and location sales goals through hospitality, product knowledge, and personalized recommendations

• Check guests in and out accurately while creating a welcoming, efficient arrival and departure experience
• Manage reservations, scheduling, and guest communications; respond promptly to inbound inquiries
• Process payments correctly, maintain accurate guest records, and protect guest information with professionalism and confidentiality
• Complete opening, mid-shift, and closing procedures; restock inventory and guest amenities to support uninterrupted operations

• Maintain an “opening day” clean, organized, and fully stocked environment across all guest-facing spaces
• Follow all safety, health, and guest protocols; proactively identify and immediately report hazards or operational issues to leadership
• Monitor sauna and cold pool functionality and communicate maintenance needs promptly

• Communicate openly, respectfully, and professionally with teammates and leadership
• Support fellow team members during busy periods and assist in multiple areas of the business with a team-first mindset
• Participate in team meetings and training; share guest feedback and ideas that improve the guest experience and operational efficiency

What We're Looking For

• A natural host — you treat the bathhouse like your own home and every guest like a personal invitee
• You notice the small things: the guest who looks lost, the fingerprint on the glass, the chance to make someone’s day better — and you act without being asked
• Authentic enthusiasm for the thermal cycle and the Sauna House ritual
• Ownership mindset with a hospitality-first mentality — humble, adaptable, and confident
• Strong emotional intelligence, communication skills, attention to detail, and time management
• Preferred: experience in hospitality, food and beverage, or wellness; familiarity with contrast therapy; comfort promoting memberships or retail; experience with reservation, scheduling, or point-of-sale systems

How Success Is Measured

Physical Requirements

• Ability to stand and walk for extended periods; ability to lift up to 40 pounds
• Ability to work in hot and cold environments associated with the Sauna House experience
• Ability to perform cleaning, stocking, and operational tasks throughout the shift

Position Details

• Title: Guest Service Coordinator
• Location: Durham
• Reports To: General Manager
• Department: Operations
• FLSA Status: Non-Exempt
• Employment Type: Part-time
• Schedule: Varies by business need, including evenings, weekends, and holidays

Compensation 

Equal Opportunity Employer