ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
- Promptly welcome all guests and ensure they receive responsive, professional, and gracious service always. Anticipate the guests' needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests and deliver necessary items.
- Effectively communicate with management, chefs, and culinary staff to fulfill and address any issues or needs requested by guests and other team members.
- Clear tables after guests leave, promptly clean tabletops/seating area, thoroughly clean the booths and chairs, and take tableware to the dish room.
- Assist servers in pre-bus and busing tables. Pre-bussing includes clearing, wiping tabletops, chairs & booths, and setting tables.
- Help set up to-go/pick up area and help deliver to-go orders to host desk to be picked up by guests.
- Refill beverages as necessary.
- Set and reset tables and side stations before, during and after service periods.
- Deliver food orders to tables.
- Ensure all machines are cleaned properly.
- Fold/roll napkins when needed and keep silverware polished.
- Reset tables in a timely and efficient manner.
- Participate in Pre-Shift meetings and learn new menu items.
- Assist the kitchen in expediting the service process to maintain the flow of service.
- Maintain general cleanliness in dining room during service periods.
- Responsible for taking, compiling and delivering and putting away warehouse orders.
- Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
- Knowledge of and ability to identify menu products.
- Must be able to work in a team environment.
- Ability to operate a glassware washing machine and to re-fill ice bins and beer bins, utilizing ice machines.
- Knowledge of the dish room, including separating silverware, dishes & glassware appropriately
- Candidate must be able to communicate in English, both in written and oral form.
- Ability of simple reading, math, writing and task completion skills is required.
- Must have the following skills: compiling, coordination, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
- Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 16 years of age.
EDUCATION and/or EXPERIENCE
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
PHYSICAL DEMANDS
- While performing the duties of this job, the team member is constantly standing, walking, and frequently reaching overhead, bending over, kneeling, and balancing during the duration of their shift.
- Must be able to push/pull and lift/carry 50lbs or less frequently.
- The team member will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
- Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.
- The noise level in the work environment is usually moderate.
- Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.